I have the same problem since the Bedrock update. I contacted the support 2-3 times and wrote 2 Bug reports here and never get an answer. I tried to inform me elsewhere and found out nearly every ps4 player has the problem and mojang seems to doesn‘t care about it. It nearly has been a half year since this bug and they aren’t able to fix! I paid for full Minecraft and can’t use it and I paid for ps+ and I can’t use it. Fix this!!!
I have the same problem since the Bedrock update. I contacted the support 2-3 times and wrote 2 Bug reports here and never get an answer. I tried to inform me elsewhere and found out nearly every ps4 player has the problem and mojang seems to doesn‘t care about it. It nearly has been a half year since this bug and they aren’t able to fix! I paid for full Minecraft and can’t use it and I paid for ps+ and I can’t use it. Fix this!!!