Jason Tan
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Don't bother with a realm. I bought a realm for a month to see if uploading it would correct the issue, but the world in question failed to upload every time. It was 150MB.
Question for the mods, it sounds like you haven't been able to reproduce this issue?
Why don't you just retrieve the save file from one of the 100 people here and load it up and watch the logs to see what's happening during the 15 minutes boot up? During launch my Switch cooling fan runs full speed and by the time the title screen is reached the battery is reduced by 20%, so it's doing some major CPU the whole time.
Here is a video of the issue, the same thing happens on our two different Switches and with two different memory cards. It's absolutely an issue with the save file. And it's been like this for a year.
Well guess what happens if you submit a report at the Mojang Support site as suggested above by [Mojang]Mega_Spud (Jay Wells). After 2 months, you will receive an email reply saying "technical issues are very hard to diagnose remotely". It then suggests to submit a bug report at bugs.mojang.com which is this forum we are on right now.
Good luck everyone.
My son was also very upset about this although I see him gradually accepting that his creations are lost. This bothers me more than anything - that Mojang and Nintendo seem to be getting away with ignoring this issue. After 1 year of waiting my patience has run out. Today I have emailed ArsTechnica and other media outlets to publicize the issue. I encourage everyone else to do the same.
Restarting or Shutting down and restarting does not resolve this issue.
But this morning something different happened...After trying to launch for 12+ minutes, instead of crashing it actually finally opened the main menu with an error saying "Global Resources Reset - Failed to load Global resources previously".
It allowed me to open a world, but once in the game it crashed when attempting to open the crafting menu.
I managed to erase a few older worlds and asset packs from his profile, but the save file remained unchanged at 2.0GB. The game still takes 12+ minutes to launch and has been crashing again when reaching the end of the Mojang progress bar logo or if it does launch it will crash when trying to open a world.
This issue has returned for my son’s profile. It went away for a while but has returned for the past few months. I just timed it: 6minutes on Black screen, 7mins16secs on red Mojang logo, when the progress bar finally reaches the end it crashes with “the software closed because and error occurred”
His save data is exactly 2GB.
My profile which was not used much loads pretty much instantly.
This issue really needs to be escalated as this prevents the game from even launching and has been like this for quite sometime.
We have had this problem for over a year. It appears to be related to one user's profile. If I use my profile the game launches quickly but my son's will take around 4-5 minutes on a black screen before reaching the Mojang logo. This is a digital version of the game, same result running on our two different Switches with two different memory cards. Some other details, my son's profile has a large world saved, around 150MB and it has several pockets of user created data that's spread out over a very large area (5000+ units away from the original spawn point). He has gotten used to waiting through the 5 minute launch time but this should really be fixed.
I have this issue also with my son's profile.
We are on Switch V1.13.1 Load times around 5 minutes on a black screen, followed by about 23 seconds on the white screen (before Mojang appears), after which occasionally crashes out with the "Software was closed because an error occurred". If Mojang appears then we know the game will launch. Recently getting the error "failed to load character 2"
Closing the app from the home screen also freezes for about 30 secs and then crashes with the same error message.
Very often his profile requires the aka.ms remote login procedure to be repeated.
Often his character is reset to the generic Steve setting.
I have already deleted all Global resources beside the original Minecraft textures.
I discovered a "Miscellaneous cached item" in the settings. With no image graphic in the select box. I tried to delete it and the game crashed out with "Software was closed because an error occurred".
Since this issue seems to not be extremely widespread and also (apparently) Mojang has not been able to reproduce the issue, I've started to wonder what may be unusual about my son's world that's causing this issue. One main thing that could be considered unusual is that the user created content is very far away from the initial spawn point and also pretty far away from each other. There are a handful of user created towns that are spread out across 8000 x 8000 square units.
I also suspect that there may be a number of user placed monster spawners buried underground, so there could be many mobs in places that are not obvious.
I'm curious to know if any one else has a similar situation.