Jeremy Jarvis
Assigned
Reported
Comments
We logged onto our Realm this evening (around 7pm, June 29th, Eastern Time), and discovered that at least some of our progress from yesterday (June 28th) had been lost. We had played in the morning and the evening on June 28th. We have the 1.16.1 update. It seems like our progress from the evening of June 28th was lost.
Environment:
Realms server
Clients are Windows and Linux (not MacOS)
Our Realms server was on 1.15.x, and was updated to 1.16 when it came out. We have been exploring new areas in the Nether to see the new biomes.
Observations:
Item inventories appear to have been reset. This seems to affect personal inventories, shulker boxes, and chests.
Blocks that had been mined are back (tunnels are gone).
Player locations have been reset. I was deep in the Nether when I last logged off, but was spawned back in a town in the overworld when I logged on today.
I don't know if it matters, but we had switched the realm to a few different mini games on the afternoon of the 27th. We weren't able to connect to most of the mini games, so we switched back to our normal Survival Realm that same afternoon. We were able to play for a little on the survival Realm afternoon. We had played since them on the 28th without problems. It was only until this evening (the 29th) that we logged on and discovered the lost progress.
I am a professional software engineer and tester, so let me know if you need any further information, and I can provide it.
A Minecraft/Mojang rep (Jay Wells) suggests that people contact Mojang Customer Support with this issue. See this message for details. https://bugs.mojang.com/browse/REALMS-3393?focusedCommentId=678249&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-678249