Jill Tetangco

My nephew is also having this issue.  We are both new to Minecraft and just started playing it on the Switch. 

He just got a subscription for an online realm so that we can play together, but we cannot even login–and therefore I cannot access the realm. How long is this going to happen? should get a refund at this rate.  For a game that's been around for so long and so popular it is, it's really disappointing at how glitchy it is. 

In our case, he set up the realm, and initially we were able to play.

Then one day he accessed the game and it had signed him out of his Microsoft Account.  I showed him the place where he could log back in again, and it gave him the same error everyone else mentioned: "We tried to sign you in to your Microsoft Account, but something went wrong."

I had him to try signing into the Minecraft website and also to the xbox website to make sure his account was still active and there were no glitches with his account in either location.  He was able to sign into those accounts fine.  However, it still gives the error message when he tries to sign on through the Switch.

Please also note, that I purchased the game on the Switch, and when I sign into my Minecraft account, it thinks I haven't purchased the game at all–so I have no way to sign onto this game from another device without buying it a second time.

Please see attached reference for help documentation that indicates that users should be able to access a realm even if the subscribed user is not logged in.