Kimber Fischer

Well you guys closed and merged my issue with this one the last time I posted about it, so wtf. 

Reply from @unknown: which report?

I'm having this issue again after the last update. All my characters are generic Sally even after a skin is selected, or aren't there at all/grey. Been logged in and active for over and hour, restarted the game three times earlier, and even updated/restarted comp

Reply from @unknown: what you describe is not this bug. See the attached video for what this report is about.

I want to add an additional comment. While I'm still havu g issues due to Microsoft banning my bank card in the Microsoft store (and claiming it not, yay..) this issue resolved for my after deleting my Mojang Java account. I made a Java account despite being a bed rock user and accidentally told it I was a minor, when I'm infact 28. This would have been fixable if I have a Java game purchase attached to the account, as I could have a "parent" verify my age and then fix my age to the correct one, but as I play bedrock and don't need Java I could not get parental access to fix.

After a significant amount of back and worth with verious help requests for 5 months or more, some one responded to my ticket about the age thing and I asked them to delete the account when I found out I didn't need it anyways since I'm a bedrock user. Now, I on my own put two and two together be ause I noticed most people with this skins issue have a minor using realms, which requires parental consent. As a result, the kid might have gotten into realms with out with out the consent but the skins are missing (even with consent). It's a fairly commonality in all these complaints.

Anyways, despite the Mojang employee being determined that the Java accounts don't affect bedrock at all, deleting the Java account associated with my email fixed the bug I had with my skins in Bedrock.

I do want to point out that in addition to this, it says when you make a Mojang that if you use the email you normally log into Minecraft with, it links all content. It apparently links a whole lot more than Microsoft and Mojang thought, or, it links as much as they thought but they themselves do not understand the bugs that came with it and don't know how to identify and fix them.

So anyways, I highly suggest Mojang look into that issue and see if it's a case of minors in Realms not getting the full permissions to use store skins despite parental consent. 

I'm also having this issue with 21 of my purchases and have been attempting to get help for 3 months from both Microsoft and Minecraft and everyones dodging the bullet. I'm about to reverse all transactions with my bank