Kirstie Woolner
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day 3 of same issue and I can't stay in the realm for longer than 30s now. I saw someone suggest that the issue might be linked to being in the main area however I can't leave my town quick enough.
@support - Any idea on an update for this?
Same with us- totally unplayable. Weirdly had a similar issue to Benjamin FE where when my trial month ended a 2nd realm was added - although i was charged for this privilege. spent ages on the chat trying to get a refund for unwanted 2nd realm. got the refund, although the 2nd realm still appears as an option on the login screen. the first worked fine for a week before it started disconnecting and not saving. incredibly frustrating.
persistent - now d/c within a few mins every time
So I tried playing a back up from before the issue started in a world off the realm and then restoring the realm from that (as others have suggested) and it allowed me to stay in the world for a couple of mins, instead of the 30s or less I was previously getting. But it's just as bad as ever. Totally unplayable, and now hours of creativity lost due to backing up. As the issue remains unresolved, and still appears unassigned, my realm and I have decided to unsubscribe.
Has anyone had any luck getting refunds?