Thank you turbo.
FindKnight - I control my router, I'm also not a kid... I've worked as an IT professional for over 7 years and currently work for a fairly large bank. I have tried all publicly available FAQs and random threads on social media. The fact that Minecraft isn't working means there's some other reason that isn't explained anywhere. The real end is that Minecraft (and thus Microsoft) loses a customer due to lack of support for bugs in their game (when support says it's not a bug).
Since y'all are pointing me towards a page I've already been and to a place I've already requested help from which lead me here, is there any better place to go?
I did contact support and they told me to raise a ticket here. I guess being sent in a circle is usual help 😞
My apologies I did not know it was a volunteer thing here. I was going by what support was advising, that this would be the place. But oh well, we'll see what happens 🙂