LillyK

I give up. 4 months of wasted time for nothing.

Anything?

I think you're missing part of the conversation, but yes, it was actually recently a thing. That's why this bug exists.

When I bought the game it was via the Microsoft store app on pc over a year ago (between June and July 2021). I bought bedrock edition. And I very much reported it to Support, I've talked to Ollie, Thor, Fae, and a few others. If that's not support, who've I been talking with? I put in the original support ticket a week after this thing came out. And you're not supposed to make multiple tickets.

I bought a copy of bedrock after I thought I lost access to a completely different Minecraft account. That other account (which currently works fine) was originally a Java edition and I got the free bedrock upgrade when that was a thing (so the reverse of the current deal). I then bought it on another email, but I COMPLETELY transferred the account tied to the game (again, as I've had a name change and deleted the old account email.) My current Microsoft account has tells me I have complete access to the game, I simply changed the email to it.

So if by some bull reason that it is a "device entitlement or family sharing structure" there is no way to access the "parent account". But again that shouldn't be the case at all, I just changed the email attached to the account. 

And what information do you need? I have all the past info, but no one is asking for it. The old email? The mastercard I bought it with? 

This is truly the most frustrating support situation I've had. 

So.... what is so wrong with giving out Java codes at this point? Because still no fix. I just had support tell me the info you (Dounts1000) told me about a week ago. 

Also attached below is my Minecraft.net account. Showing that I have bedrock, but apparently not Java... so idk.

What good does reaching out to support do when they don't respond? 

It is very incorrect. I had a legal name change and changed my email with it. If there is a "parent account", it's been deleted and was deleted at least a year before Java was available for free. So is it even accessible at this point? That's extremely frustrating. I shouldn't have to pay upwards of $30 for a game I should be entitled to.

Edit: It's also frustrating that I've gotten more answers from you (Donuts1000), than support. My last response from them was July 28th, and that was a general "don't send more requests, no answers yet" response.

I checked for the updated and nothing changed, support has left me "ghosted" for almost a month. Should I just forget it at this point?

EDIT: I checked again today 8/13/22, and still nothing. I've checked the launcher, xbox app, xbox site, microsoft site, the minecraft.net site says I still have to buy it... soooo... whatever I guess.

There is no longer a redeem option for Java... so is this it then? Or will there be more to possibly fix it? A month later, and I've never been more disappointed.

What do you do when you have more than 5 pages of launcher txt? It says only 5 pictures are allowed.

I've been having this issue as well, I "had" Java edition today for a brief hour or two, but had the "failed to create profile" issue, so I couldn't use it anyway. 

I fixed this issue by login myself into the Xbox Console Companion App. Why it works, I have no clue, but it fixed the issue. 

Same issue here, I finally received Java Edition, but now I can't even make an account. 

EDIT: I checked again and now I no longer have access to Java edition, so I just get the redeem button that doesn't work and can only "Play Demo". I wish this could be fixed soon.