What do you mean? How could I be more specific than that?
I’m on iPhone 11 and I’m experiencing the same thing. It doesn’t help to log out and back in again.
Same issue for me too, it says I don’t have any minecoins but I do. I also bought some but all of a sudden it says 0 coins. And I’m playing on Xbox one btw.
What do you mean with my report not containing enough information? What exactly do I need to add?