Martin Rabl

Just for the protocol: since the end of May all Data are restored.

Thank you!

🙂 Very good question, Jeff!

@Pikachu Squirtle: that is not funny.

It has to be enough buying stuff at iTunes and the minecraft builtin store as before this issue.
I do not want any XBOX-Account for my son and I do not want to be forced to create one account, so thats easier for Mojang to fix the bug by doing less or nothing.

Sorry guys of Mojang: but the bug is more annoying the longer it lasts to solve. It seems a little bit, your provided bugfixes are banana bugfixes matures at the customer ... 🙂

This update to 1.2.16 was needless.
When a bug happens where purchases were lost, such an issue has an higher priority as some new game play ...
I'm a professional software developer and I do not understand why this issue cannot be resolved and has less prio than that game stuff you deployed - not only from a professional view, but also from a father's ...

Sorry ... for us!
No effect by updating to 1.2.15.

Can you estimate the duration?
That would us make so much more patiently 😉

@Mojang: are you still there?
How are your work on a bug fix for this issue?

Whats the next step?

My son lost his purchases with version 1.2.13 on 4th April.

@PEMDAS_

In all the comments you can read:

• iOS 11.2, 11.3, 10.3.3, 9.3.5

• iPad Air 2 / 2017

• iPad Pro 9.7 / 2017

• iPad 2

• iPad 4th

• iPad 5th

• iPad Mini 4

• iPhone SE

Obviously, it seems not to be a device problem (all from Apple, and all different models with different ages), rather than a Minecraft software problem.

As in iOS it is not allowed to use Java, it looks like that the problem seems to be in the ObjectiveC code - or do MOJANG use Swift?
Different language, same problem: your store code cannot retrieve purchase data from customers authentified by an normal Apple account (App Store or something else you can use with an Apple ID).

Greetings,
Martin

Did the update to 1.2.14 - no changes.
Attached a real screenshot of the stores message after pressing the button "Restore" (in German "Wiederherstellen"). As described before: nice message, nothing happenend

Hi Helen,

here are further informations:

(1) My son and his younger brother wanted to play Minecraft together
(2) The younger uses an old Android Nexus7, Playstore did the update automatically to the newest version of MC
(3) The older boy (uses an iPad Air 2) tried to connect to the Nexus7, which failed (to old client, message is known) because his iPads MC was not updated to the newest version. iOS version at that time was 11.2.x
(4) The iPads Minecraft was updated through App Store App (using the boys Apple Account)
(5) After update, Minecraft was only startet as usual and the coins were away and the templates etc. were locked.
(6) The Android pad had no problems.
(7) Restarted the iPad - no changes
(8) Did an update to the new iOS 11.3 - no changes.
(9) For testing looked for the state of the Hollydale template (was free on christmas) at

• my iPad Pro (iOS 11.2) - was not locked

• Nexus 7 - not locked

• iPad Air 2 - locked

(10) And now, I looked again at my iPad Pro, and ... now HollyDale is locked! (funny ...)

(11) iPad Pro: did the update to iOS 11.3 - HollyDale is still locked.

I do not have any more informations and more details for you, sorry!

With us, only Apple account.