Micael Jarniac
Assigned
Reported
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Just a side note, once I started experiencing this issue, I did try searching around and couldn't find any useful information, so I ended up contacting Minecraft support about it, with the following message:
I've downloaded Minecraft on my Motorola Moto Z Play a few days ago, and when the game opened, there was a button to sign in with a Microsoft account. Clicking that would then show a loading screen, and the app would crash.
I've then tried downloading the Xbox app and logging in to it, then go to Minecraft to log in, and it still crashed.
Today I've just factory reset my phone, installed Minecraft, and it still crashed before allowing me to log in.
My phone is running stock Android 8.0.0, no pending updates.
The Minecraft app is version 1.16.40.02, no update available on Play Store.
I've tried reinstalling the app many times, tried logging in to the Xbox app, tried erasing cache and data, and nothing helped.
A couple of days later (6 days, to be more specific), they replied:
Hey there,
Sorry to hear you're having trouble with your game.
If you have device troubleshooting or billing questions for mobile editions of Minecraft, please contact your device's app store:
Google: https://support.google.com/googleplay
Best Regards,
NAME
In between me asking for support and they replying, I managed to find this issue thread, by myself, but it wasn't easy.
I'm sharing it here because I got quite disappointed at how dull and unhelpful the official support was in this case. I mean, I know there doesn't seem to be a fix for this bug as of now, but they could at least acknowledge it's indeed a bug, and maybe even link me to the official issue, so I could upvote it to hopefully bring more attention to it and have it fixed.
Instead, they went with what I believe was a copy-paste of a super generic answer, and kinda blamed the Google Play Store for the issue I was having.
I know current world-wide events probably played a role on this, but still, they could at least mention there exists a bug tracker, and that I could try searching or reporting this bug there.
I'm having the same issue.
Android 8.0.0
Moto Z Play
Minecraft 1.16.40.02 from Play Store
Tried reinstalling Minecraft, factory resetting phone, installing and logging in to Xbox before opening Minecraft, and nothing helped.
Using Toolbox for Minecraft: PE did allow me to log in, but it seems I have to always launch the game using it for it to remain logged in.
@Jarom Moore, I think you're the first one reporting it on Android 9. Could you share more info with us, like what's your device, the version of Minecraft you have installed, and so on? I think that could be valuable info, especially as everyone else seems to be having this issue on Android 8 only.