Neil Wagstaff

I have finally had both my children’s games fixed.

I was in this forum pretty early in when this happened and my sons iPad was fixed within a couple of days but my daughters one only got fixed this weekend.

I was just wondering how everyone is getting on with this. Who has had it fixed and who hasn’t.

I have been in touch with Helen and sent her a screen shot if my CID and DID numbers. I think this is what they use to identify you. I would recommend sending the same screen shot to Helen and asking her to process yours.

You can find the Numbers by going into the Minecraft game. Then go to settings, then profile and then at the bottom of the page you’ll see the numbers.

I hoe this helps

This happened to my two kids about 2 weeks ago. Both have it on iPads. Then about a week ago my sons one got fixed and started working again with all the packs and realms but my daughters did not.

It was around the time they were saying it was fixed but would take sometime to update everyone’s details. However since then it has gone quiet and my daughters ones still don’t work.

They must have done something because my sons machine got fixed so not sure why only that one

This happened to both of my kids in their iPads after an update. Logging it now