This issue is not resolved. I've been sent back here by customer support to find help. My issue is the same as everyone else. I can't seem to find the other forums anymore, but this has been a problem for years. I'm on the Switch.
Here's everything I've already done to try to fix the problem: 1. Logged out of the account before uninstalling the game from my console. Restarted the system before reinstalling the game and logging in. 2. Cleared all game cache data before relaunching and logging in. 3. Logged into the same account using a different console (cell phone). 4. Changed Internet IP settings on the Switch console before relaunching the game. 5. Changed locations to a different house's router that I used in the past with no issue 6. Reset my house router. None of these attempts have solved my problem.
If I think back, I believe I started having the issue a little while after the cherry blossom update released on the switch. Friends aren't appearing online, realms are inaccessible even as the host who has been paying for it - and invitations do not appear because I don't appear online. If I want to join other friends for a game, the only way to do it is to manually key in the invite code every time. I get prompted to start a realms subscription despite having been paying for one for the last 6 months. We took a hiatus from our game and I thought I cancelled the subscription. When I lost access to the servers, I just figured it was because of the subscription expiring after the cancellation. Contacted customer support after getting suggested to from this forum and they sent back here 🙂 I'm sure you can imagine how happy I am about all of this runaround.
Parker Slaunwhite
This issue is not resolved. I've been sent back here by customer support to find help. My issue is the same as everyone else. I can't seem to find the other forums anymore, but this has been a problem for years. I'm on the Switch.
Here's everything I've already done to try to fix the problem:
1. Logged out of the account before uninstalling the game from my console. Restarted the system before reinstalling the game and logging in.
2. Cleared all game cache data before relaunching and logging in.
3. Logged into the same account using a different console (cell phone).
4. Changed Internet IP settings on the Switch console before relaunching the game.
5. Changed locations to a different house's router that I used in the past with no issue
6. Reset my house router.
None of these attempts have solved my problem.
If I think back, I believe I started having the issue a little while after the cherry blossom update released on the switch. Friends aren't appearing online, realms are inaccessible even as the host who has been paying for it - and invitations do not appear because I don't appear online. If I want to join other friends for a game, the only way to do it is to manually key in the invite code every time.
I get prompted to start a realms subscription despite having been paying for one for the last 6 months. We took a hiatus from our game and I thought I cancelled the subscription. When I lost access to the servers, I just figured it was because of the subscription expiring after the cancellation.
Contacted customer support after getting suggested to from this forum and they sent back here 🙂
I'm sure you can imagine how happy I am about all of this runaround.