Philippa Dykes

I’ve also sent a screenshot of those numbers to helen.
I sent the screenshot almost a week ago but the worlds are still locked and coins haven’t reappeared.
I’m sure they’ve got loads to plough through so I’ll give it another week before chasing up. Just hoping it’s fixed before we go on holiday!

My 6 year old son is missing this game so much.
We buy him coins as rewards and now he’s left with zero coins and all the stuff he’s purchased previously is inaccessible.
I’m quite shocked that this is going on for as long as it has.
It’s not like this is a free game, people have paid for this app (in my case on iPad), paid for countless coins, offer at £6 a pop to get anything that my son is desperate for and now it’s all gone!
The mineraft brand is so huge that I’m surprised you don’t seem to have the resources to fix it!

My child is also really upset that he cannot access all the worlds we’ve bought.
He’s spent hours building things and is so proud of them and now cannot access them.
How do we request a refund if this doesn’t get fixed?