So you're saying they shouldn't resolve it and the players should be on their own or don't play the new versions? This isn't a "technical support issue". You seem to be seing it as "personal issue of me and every other player: my PC doesn't run Minecraft and I need a new one that plays", we're seing it as "These Minecraft versions can't be played, make future versions that can".
So you're saying they shouldn't resolve it and the players should be on their own or don't play the new versions? This isn't a "technical support issue". You seem to be seing it as "personal issue of me and every other player: my PC doesn't run Minecraft and I need a new one that plays", we're seing it as "These Minecraft versions can't be played, make future versions that can".