So you're saying they shouldn't resolve it and the players should be on their own or don't play the new versions? This isn't a "technical support issue". You seem to be seing it as "personal issue of me and every other player: my PC doesn't run Minecraft and I need a new one that plays", we're seing it as "These Minecraft versions can't be played, make future versions that can".
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So you're saying they shouldn't resolve it and the players should be on their own or don't play the new versions? This isn't a "technical support issue". You seem to be seing it as "personal issue of me and every other player: my PC doesn't run Minecraft and I need a new one that plays", we're seing it as "These Minecraft versions can't be played, make future versions that can".