Since I’ve posted this I think I have discovered the issue. After the user sync window the game tries to load a webpage which tells you about the new update. If there is internet connectivity issues, the webpage doesn’t load and the game doesn’t proceed to show the menu.
I’m having the exact same issue on Xbox. It only started happening sometime this week has it was fine when I last played last weekend. I presume it’s a issue with an update?
Since I’ve posted this I think I have discovered the issue. After the user sync window the game tries to load a webpage which tells you about the new update. If there is internet connectivity issues, the webpage doesn’t load and the game doesn’t proceed to show the menu.