Ryan Lockhart

Can we please get an official response to what is happening? My child is asking every day when she’ll get her things back, and it’s difficult explaining why she can’t have it yet. And, to tell you the truth, it’s also difficult for me to understand. It’s been TWO WEEKS! We paid money for things that are gone, and are dealing with loved ones who are heartbroken they can’t access things they once had.

Still have the same issue after the update, and when we try to purchase the free legacy pack we get a generic “something has gone wrong, are you sure you’re connected to the internet?” message.

I know you’re trying your best here, but it’s been days and my child is (and I’m sure other are) very upset. This is her favorite thing to do and she’s devastated her worlds can’t be accessed...

Same issue here - we aren’t connected to Xbox Live, just on her iPad. Daughter has lost all of her purchases and stored coins, please help!