September 25th, 2020 update:
This is still an issue even with the new updates and still the exact same issue as below. Six months and no fix and I can’t play a game I paid for. Version 2.16 now. I have no issues at all with any other game. I don’t know how this game I paid for running on a regular stock PS4, downloaded from PSN, with the current version can’t work. It isn’t like this is a computer that could have numerous different hardware in it. My PS4 is the same as others and so is my Minecraft but yet mine won’t work.
Original post from March 2020 below:
Hi Mojang. I have a similar issue but I can get further in than most of these people are before it locks up. I get past the Mojang loading screen. I can get to the “welcome to the new Minecraft” screen and can click continue. I can get to the “we’ve imported your skin and settings for you” screen and it does load my character I was using in the non-Bedrock version and I can click next to get past this screen. On the “select a world to convert” screen it does show my last few saves. If I click Skip for Now and then Skip again it does go to the “Microsoft Account” screen and this is where it freezes. The music stops, the background stops slowing panning and I can’t click on anything at all. The only way to get out is to click ps4 button and then close application. The same type of hard lock up will also happen if I try to convert one of my old worlds as it will say converting but will never go past 0% and I can’t get out unless I press the PS button.
I’ve tried deleting it and reinstalling numerous times. I am on 2.05. I have a regular non-pro PS4. I am online. I’ve tried to restore licenses. I’m logged in under my normal, and only, PS4 log in. I have the digital version. This is the first time I’ve tried to play Minecraft since the bedrock update if that helps. I can’t think of anything else to tell you. Please help!
I have fixed this by reinstalling AND deleted all of my old saves AND the two game created save docs.