My family has played for months in a world and it disappeared overnight. My kids are very upset. The account is connected to Xbox Live so it should have been saved in the cloud. We tried restoring from the cloud by removing local data, and then by uninstalling Minecraft & reinstalling. All of our other worlds are present but not the one we used most.
The world was created in Minecraft on our Xbox. Not in Minecraft Xbox One Edition. Not migrated from anywhere. If it helps, I work at Microsoft and my Xbox is enrolled in the insider program. Find me in the GAL as SLoh and I can provide my personal account details if needed. We played in the world on 7/26 and it was gone on 7/27. No known crashes involved, though we have plenty of stability and performance issues with the game.
We are on Xbox One and take all the latest updates. Just got the nether update a few weeks ago.
Please treat this as a very severe bug - losing user data should never happen!
My family has played for months in a world and it disappeared overnight. My kids are very upset. The account is connected to Xbox Live so it should have been saved in the cloud. We tried restoring from the cloud by removing local data, and then by uninstalling Minecraft & reinstalling. All of our other worlds are present but not the one we used most.
The world was created in Minecraft on our Xbox. Not in Minecraft Xbox One Edition. Not migrated from anywhere. If it helps, I work at Microsoft and my Xbox is enrolled in the insider program. Find me in the GAL as SLoh and I can provide my personal account details if needed. We played in the world on 7/26 and it was gone on 7/27. No known crashes involved, though we have plenty of stability and performance issues with the game.
We are on Xbox One and take all the latest updates. Just got the nether update a few weeks ago.
Please treat this as a very severe bug - losing user data should never happen!