Wayne Wilson-Jones

I'm really annoyed to see that people are still getting screwed over after buying this useless add-on for Minecraft.  I posted much earlier on this thread a few weeks ago but felt it was worth repeating some of what I said earlier just in case it helps others get a refund.

I bought this add-on for 2 of my kids and got the same result as many of you - it simply crashes Minecraft back to the home screen on two of my kids iPads.  After a few weeks waiting for an update on this I got fed up of waiting so I requested a refund using the link provided in the post by Helen. I was fobbed off a couple of times by the Mojang support team with them suggesting the issues on this thread do not mean they need to provide a refund, or being told I have to contact Apple (as I'm using an iPad) to get a refund. I was also told "crashing is not grounds for a refund" and that "All Minecraft Coin purchases are final".

If you are in the UK then all of these points are not true and contravene consumer law in the UK. Again, in the UK (and likely the case for many countries in the EU), under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. The digital content that this developer is providing doesn't function as described on the Marketplace (i.e. it crashes as soon as it's loaded), it's not fit for purpose (because it cannot actually be used as advertised) and on that basis it's clearly not of sufficient quality.

In light of this the provider is obligated to indicate when the product will be fixed (within in a reasonable time) or provide you with a refund.  When I pointed this out, and asked for them to escalate this to someone who could action it I had a refund within 24-hours.

Hope this helps some of you get a refund.

As a quick update for others on this thread, and some advice......

I got fed up waiting for an update on this so requested a refund using the link provided above by Helen.  I was fobbed off a couple of times with them suggesting the issues on this thread do not mean they need to provide a refund, or being told I have to contact Apple (as I'm using an iPad) to get a refund. I was also told "crashing is not grounds for a refund" and that "All Minecraft Coin purchases are final".

If you are in the UK  then all of these points are not true and contravene consumer law in the UK.  Again, in the UK (and likely the case for many countries in the EU), under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described.  The digital content that this developer is providing doesn't function as described on the Marketplace (i.e. it crashes as soon as it's loaded), it's not fit for purpose (because it cannot actually be used as advertised) and on that basis it's clearly not of sufficient quality.

In light of this the provider is obligated to indicate when the product will be fixed (within in a reasonable time) or provide you with a refund.
 

Thank you Helen for responding.  I have tried to request a refund using the form you linked out to but the response I've received from Mojang support is that I should be requesting a refund from Apple (as it was on an iPad).  Obviously that's not correct as the purchase in from within Minecraft using the MarketPlace wih MineCoins - it certainly not Apple that should be providing a refund and I have responded to the Mojang support team as such.

Do you have any further idea of when this issue will be resolved, or failing that any other suggestions of how I can get a refund?  Many thanks.

Agree with the recent comments above.  The lack of any update is pretty damn poor and the least the developers should be doing is setting some expectations on their plans to resolve the obvious issues with this world.  I certainly will not be buying any Minecoins again until I get some confidence in the products on offer - my 3 kids each bought a world from the martetplace.  One of them is fine, but two of them end up with crashes just like ths one.  Clearly the quality assurance being applied to the Marketplace is not good enough!