garth smith

hey this issue is still happening to me. I submitted a 2nd  support ticket today. hopefully that will lead to a resolution

i submitted a ticket through this form

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

after a few days i started getting emails from this email: [email protected]

the final email i recieved was the following:

Moxie D. (Minecraft Help)

Jan 14, 2023, 12:10 PM PST

Hello,

My name is Moxie, and I'm with the Minecraft Support team.

Unfortunately, specific technical issues are difficult to diagnose remotely due to differences with individual computers/settings, and other variables. As such, we are unable to offer additional troubleshooting at this time.

We encourage you to upvote the bug report and leave a comment if you have more information to provide, as well as checking back periodically to see if new information or a solution becomes available. Please note that we are unable to provide an estimate on when the issue will be resolved.

We apologize for any inconvenience this may have caused.

Kind regards,
Moxie D.

Hey donuts 

Re: 4792607 - Game Performance

That is the reference number for my bug report

I mostly dealt with Hunter S. Eventually I was shuffled to someone named moxie. The final email said effectively there was nothing they could do at the moment and I would need to just watch this issue on here for a solution. That was months ago, thus my over irritated comment. If I should open up a new bug report I will but I don't want to just be bounced back and forth 

any updates on this issue? im still locked out of my account. frankly ridiculous that an issue that makes the game unplayable for many people has not been dealt with.

Looking through my Launcher log for entitlements error i find
" Failed to get entitlements for account. Error: 16 "

Yes i went through all the steps listed in this post and more as directed by the support team. After being pointed to this post I also sent in my Launcher_Log.txt to them as mentioned in here.

This is still happening to me. I've been emailing back and forth with the support team trying to resolve this and they recently pointed me here. I seem to be having a similar issue. On top of the only internet access I have at the moment is cellular data through a VPN. Only additional information I have is mine started out not having the play demo option and just saying that it could not verify what products I own.