i recomend to you to disconnect and reconnect your account mabye it would work (it works on iPad and windows 10) or check your internet connection
hello,
this issue happened to me i don' know how to fix it but i recomend you watching this video: https://www.youtube.com/watch?v=kDaQECQoHiw
I found out that connecting controllers on a device like a phone or a tablet was not good for the controller and the thing so mabye your controller have an issue