I mean this is the most neutral way but do you have an SDLC and what is the update rollout strategy - one big bang or in phases? If updates to production are breaking (and people paying for the service cannot use it), usually means the testing and staging environments are not mirroring production. Couldn't you just roll back the update from yesterday, fix the testing environment and then re-release the update when ready? There are countless examples of this exact issue occurring over and over...pushing out updates breaking user experience which then requires break-fixes, not the most ideal way to provide a service...
[media]
When can we expect this to be resolved? My realms have shown twice and this is the message...just keeps fetching until it says it's unable to connect. Once....I was able to manage and edit the realm and download one of my recent backups, I tested the world download on my private server and it works fine. I use realms so my son and his friends can play on consoles since most of them do not know how to setup a custom server but I think I'll need to help them get on my custom server and avoid these realms issues.
[media][media]
[media]
In addition to the screenshots everyone is seeing, I am getting an error on the MC Launcher for PC when clicking Realms. The upload attachment is giving me an internal error to contact the administrator so I'm unable to provide an example.