Realms, Marketplace and other services inaccessible

Experiencing same issue. Fetching realms shows and then it says can't be reached. Also cannot connect to other friends single player non-realm world. Have even tried redownloading the game. This happened with latest update.

Edit: Just wanted to add I did update and was able to get in to the realm at first, played for maybe a half hour, but then my friend called to join. They couldn't get in, so I went into settings to check realm invites and that's where it froze. When I closed the game and loaded back that's when everything wasn't working

Experiencing same issue. Fetching realms shows and then it says can't be reached. Also cannot connect to other friends single player non-realm world. Have even tried redownloading the game. This happened with latest update.

Edit: Just wanted to add I did update and was able to get in to the realm at first, played for maybe a half hour, but then my friend called to join. They couldn't get in, so I went into settings to check realm invites and that's where it froze. When I closed the game and loaded back that's when everything wasn't working

Same issue here, was working fine then updated to 1.21.20 and can no longer connect to multiplayer servers.

Same issue here, was working fine then updated to 1.21.20 and can no longer connect to multiplayer servers.

Can't get into Realms either, same issue with the Marketplace.
Worked fine before the update.

Can't get into Realms either, same issue with the Marketplace.
Worked fine before the update.

+1

After update.  Verified internet settings on the swtich.  On both my son's and my switch.

+1

After update.  Verified internet settings on the swtich.  On both my son's and my switch.

I'm experiencing the same thing on my end ;-;

I'm experiencing the same thing on my end ;-;

I’m having the same problem

I’m having the same problem

Had same issue, seems to be fixed now

Had same issue, seems to be fixed now

the error keeps appearing in my minecraft, it doesn't let me join realms and it doesn't let me join servers

the error keeps appearing in my minecraft, it doesn't let me join realms and it doesn't let me join servers

I'm having the same problem. I made a post earlier about it and it got "resolved" but it only got worse. Now I don't even have an error message they just don't work at all

I'm having the same problem. I made a post earlier about it and it got "resolved" but it only got worse. Now I don't even have an error message they just don't work at all

it doesn't let me join realms and it doesn't let me join servers 😞

it doesn't let me join realms and it doesn't let me join servers 😞

Also having this issue. Cannot see the realm I own, cannot connect to marketplace at all. 

Also having this issue. Cannot see the realm I own, cannot connect to marketplace at all. 

Im having the same issue. I cannot connect to Realms, Servers, or marketplace or my downloaded content. I also have created a report. Lets hope this gets fixed soon.

Im having the same issue. I cannot connect to Realms, Servers, or marketplace or my downloaded content. I also have created a report. Lets hope this gets fixed soon.

Me paso lo mismo y no encuentro solución 

Me paso lo mismo y no encuentro solución 

Mojang I personally think we should all get 1 million mine-coins for this oopsie

Mojang I personally think we should all get 1 million mine-coins for this oopsie

e is like this but realms are not popping up so me and my friends can't join

e is like this but realms are not popping up so me and my friends can't join

https://x.com/MojangStatus/status/1823492675313471829?s=19

You may experience intermittent failures or slowdowns connecting to Realms. We are actively working to resolve this. -DK

Its not fixed

Its not fixed

The realms haven’t been resolved we still can’t access them!

The realms haven’t been resolved we still can’t access them!

Same problem here, my realms tab just shows a grey bar with nothing on it for a while, and then when it finally loads I just get the "unable to connect to realms" message.

Same problem here, my realms tab just shows a grey bar with nothing on it for a while, and then when it finally loads I just get the "unable to connect to realms" message.

mojang needs to fix this asap bedrock is already plagued with other bugs we don't need this

mojang needs to fix this asap bedrock is already plagued with other bugs we don't need this

I'm having the same issue，mojang needs to fix it promptly。

I'm having the same issue，mojang needs to fix it promptly。

It just let me onto my realm!

It just let me onto my realm!

 Am not able to get on it anymore

 Am not able to get on it anymore

When can we expect this to be resolved? My realms have shown twice and this is the message...just keeps fetching until it says it's unable to connect. Once....I was able to manage and edit the realm and download one of my recent backups, I tested the world download on my private server and it works fine. I use realms so my son and his friends can play on consoles since most of them do not know how to setup a custom server but I think I'll need to help them get on my custom server and avoid these realms issues.

When can we expect this to be resolved? My realms have shown twice and this is the message...just keeps fetching until it says it's unable to connect. Once....I was able to manage and edit the realm and download one of my recent backups, I tested the world download on my private server and it works fine. I use realms so my son and his friends can play on consoles since most of them do not know how to setup a custom server but I think I'll need to help them get on my custom server and avoid these realms issues.

https://x.com/MojangStatus/status/1823559828867834221

The Realms service is starting to recover. You should now be able to see, manage, and play on your Realm. You may experience slightly longer than normal load times and/or occasional failures while we are recovering. Thank you for your patience as we continue working through this.

I'm having the same issue aswell, my connection is fine, but I can hardly play Minecraft now since I can't access Achievments, Marketplace, Realms, Realms Stories, and other things. I have had to wait 5 minutes for Realms to load.

I don't have Realms, but I'm having trouble opening the Marketplace on Switch, but for some reason I can open it on PC and Android. Additionally, the DLC you own is now locked.

This seems more of an issue on Nintendo Switch.

I'm still experiencing this issue on the Switch console.

Comments that aren't helpful shouldn't be added. They bury useful information.

This also affects joining featured servers. Mojang, this should be your main priority today please.

what's the point of pinning a tweet from mojang when the problem is still persisting 

what's the point of pinning a tweet from mojang when the problem is still persisting 

On xsx problem still exists 

On xsx problem still exists 

on mobile - just says “Fetching Realms” and loads for ages with nothing showing up

on mobile - just says “Fetching Realms” and loads for ages with nothing showing up

@4bdullah_05

This happens on all platforms, not just mobile.

I can see my Realm after 5 minutes of waiting, I can definitely NOT manage it, and I can not play on it either. I have done several attempts, and the game always says, 'Unable to connect to Realm'. This is becoming a serious bug on Bedrock today, and needs to be fixed ASAP. I personally would suggest that you could release a Hotfix tomorrow asap to fix this bug. I also cannot access the Marketplace!

Hi, I play on switch too , I was able to play yesterday until 2am, now it's impossible for me to go in shop , play with my friend and realms too. Please fix it 

Hi, I play on switch too , I was able to play yesterday until 2am, now it's impossible for me to go in shop , play with my friend and realms too. Please fix it 

I am playing in Minecraft Bedrock Edition v1.21.20 and the area where they load your realm will look like an empty gray rectangle for almost 15 minutes. Then the "Fetching Realms" will appear and kept on loading for another 20 minutes. Once my realm is available, when I select it to enter, my game client crashes. No error is prompted, it just suddenly close. Normally, from booting up the game to signing in to fetching realm to entering my realm does not take more than 5 minutes.

I am playing in Minecraft Bedrock Edition v1.21.20 and the area where they load your realm will look like an empty gray rectangle for almost 15 minutes. Then the "Fetching Realms" will appear and kept on loading for another 20 minutes. Once my realm is available, when I select it to enter, my game client crashes. No error is prompted, it just suddenly close. Normally, from booting up the game to signing in to fetching realm to entering my realm does not take more than 5 minutes.

The realms are still down!! This is unfair to those who spend their money on the realm but can’t even use it, I feel like you should give the people who pay however many days it takes for you guys to resolve the issue. Since your little update, it has been screwed up. We need a new update to fix this problem! 

The realms are still down!! This is unfair to those who spend their money on the realm but can’t even use it, I feel like you should give the people who pay however many days it takes for you guys to resolve the issue. Since your little update, it has been screwed up. We need a new update to fix this problem! 

I mean this is the most neutral way but do you have an SDLC and what is the update rollout strategy - one big bang or in phases? If updates to production are breaking (and people paying for the service cannot use it), usually means the testing and staging environments are not mirroring production. Couldn't you just roll back the update from yesterday, fix the testing environment and then re-release the update when ready? There are countless examples of this exact issue occurring over and over...pushing out updates breaking user experience which then requires break-fixes, not the most ideal way to provide a service...

I mean this is the most neutral way but do you have an SDLC and what is the update rollout strategy - one big bang or in phases? If updates to production are breaking (and people paying for the service cannot use it), usually means the testing and staging environments are not mirroring production. Couldn't you just roll back the update from yesterday, fix the testing environment and then re-release the update when ready? There are countless examples of this exact issue occurring over and over...pushing out updates breaking user experience which then requires break-fixes, not the most ideal way to provide a service...

this is one of the worst things to happen to bedrock edition i agree with sixtenvertigus just roll back the update until you can fix it

this is one of the worst things to happen to bedrock edition i agree with sixtenvertigus just roll back the update until you can fix it

https://x.com/MojangStatus/status/1823715437827224041

We are aware of and have been continuing to work on the ongoing Realms service connection errors and long load times. A client hotfix will be on its way soon to help address the issue as well. -DK

@sixtenvertigus Reverting the update is a very bad idea because more than a solution, it is digging over the same ground, this is not a temporary solution to the problem, there could be many things that are causing this, it could be from a bad configuration of ports or ddns or even a ddos ​​attack and they can't counteract it, either way this didn't happen in the previews, but Mojang will know what they are doing in the realms, what they do have to do is give explanations, compensate and apologize for this problem, please comment things that can contribute to knowing what is really going on, this is a bug site, not a social network

My Realm is now appearing but I doubt it will let me onto it. All I am now experiencing is long load times.

And here we go again. I actually have to click Manage Realm on the three slots screen.

Great. Now the new little button takes ages to load.

You say you've fixed it. Clearly it hasn't.

Realm error again. 👎👎👎

Realm error again. 👎👎👎

At least the loading screen for Servers actually loads.

And servers are working!! (realms aren't~)

WORKING SERVERS:

The Hive (Featured)

Enchanted Dragons (Featured)

NOT WORKING SERVERS:

Every single Realm in existence

Galaxite (Featured)

CubeCraft (Featured)

Lifeboat (Featured) (i clicked on Lifeboat and it placed me in CubeCraft!) (then the game just closed)

https://x.com/MojangStatus/status/1823804994258116875?s=19

The Realms service is up and running. There are still some latency issues that we are continuing to work on, but you should be able to see, manage, and play on your Realms again. We appreciate your patience. A client hotfix is on its way, which should further alleviate issues.-DK

It was ok for me earlier. But, now I can't get into my Realm, and neither can another Realm member (just the two of us are currently trying). 

It was ok for me earlier. But, now I can't get into my Realm, and neither can another Realm member (just the two of us are currently trying). 

I was able to get on to my realm this morning but with in the last hour it wont let me on again.

I was able to get on to my realm this morning but with in the last hour it wont let me on again.

Realms servers are down AGAIN, Been trying to log in over and over for the past 30 minutes. I was just playing for a few hours from around 4:00 PM EST-7:00 PM EST and now it's down again. Ever since Minecraft put out this stupid update been having this problem plus another one as well.

Realms servers are down AGAIN, Been trying to log in over and over for the past 30 minutes. I was just playing for a few hours from around 4:00 PM EST-7:00 PM EST and now it's down again. Ever since Minecraft put out this stupid update been having this problem plus another one as well.

The 1.21.21 update removed the realms from displaying now you can't access anything at all

The 1.21.21 update removed the realms from displaying now you can't access anything at all

Paying for a service that doesn't work every other week is ridiculous, problems for 2 days in a row! Mojang should at least give us some compensation

Paying for a service that doesn't work every other week is ridiculous, problems for 2 days in a row! Mojang should at least give us some compensation

I can see my realm (kind of) and was able to connect long enough to download one world .... but I can't play (timeout with "Fetching Realm Information" most of the time) and at least once got an "expired" message despite it being a renewing subscription.

If this was a free service then it wouldn't matter but it is a paid service and it isn't working and there has been no communications about it (why not post an error message that means something?). Before Realms, I used a server - paid $1 more per month than Realms but fewer restrictions and better availability.

I can see my realm (kind of) and was able to connect long enough to download one world .... but I can't play (timeout with "Fetching Realm Information" most of the time) and at least once got an "expired" message despite it being a renewing subscription.

If this was a free service then it wouldn't matter but it is a paid service and it isn't working and there has been no communications about it (why not post an error message that means something?). Before Realms, I used a server - paid $1 more per month than Realms but fewer restrictions and better availability.

Same is happening with me. I don’t use realms but the other things are very spotty and mostly don’t work. Lost all of my characters today as well.

Same is happening with me. I don’t use realms but the other things are very spotty and mostly don’t work. Lost all of my characters today as well.

I am having the same issue for two days now. I feel your pain. 

I am having the same issue for two days now. I feel your pain. 

As of 0245 GMT 14 August 2024 I was unable to access anything related to Minecraft for Windows. This includes realms or the ability to start or play worlds on my computers. I am able to start and play Java worlds. I am playing from the United States of America.

As of 0245 GMT 14 August 2024 I was unable to access anything related to Minecraft for Windows. This includes realms or the ability to start or play worlds on my computers. I am able to start and play Java worlds. I am playing from the United States of America.

I'm currently having this issue and have paid for my realm my gamertag is displayed on the main menu so it appears that I'm logged in.

I'm currently having this issue and have paid for my realm my gamertag is displayed on the main menu so it appears that I'm logged in.

I have been having the same problem since yesterday. I cannot access my realms but I have been told a solution. The solution didn't work but last night it began working for about 2 hours. It has no longer worked

I have been having the same problem since yesterday. I cannot access my realms but I have been told a solution. The solution didn't work but last night it began working for about 2 hours. It has no longer worked

Please only comment in English.

Also sixtenvertigus, that loading tip Works as Intended

Basically yesterday morning (BST), everything that required an account was down.

Now, it's just Realms that has the problem. Mojang are working as hard as they can to solve the problem, it's probably their main priority.

Attachment 22 from me is as of 4pm UK time 14/08/24 (date in UK format)

https://x.com/MojangStatus/status/1823878669158240288

We are continuing to work on the reliability of the Realms service. We are aware that since our last update, the service has degraded. We appreciate continued patience as we work through the issue. -DK

Finally my Realm is working!!!

I'm still facing issues accessing the Marketplace with the following error codes on Nintendo Switch:

SD-002-0 - Hmm, Marketplace is having some issues, please try connecting later.

B-0010 - We are still trying to connect. Please wait.

C-0010 - We ran into an error. Please restart the game and try again.

https://x.com/MojangStatus/status/1824001690657276230

We are still hard at work to improve the reliability of the Realms service. We are seeing the service recover for most players. Thank you again for your patience.

Was able to connect early this morning, now it won't retrieve anything.

Was able to connect early this morning, now it won't retrieve anything.

I can confirm that the issue is still affecting (at least) PC via Windows 11, and Apple iPad.

Issue occurred prior to updating to the newest version of Minecraft.

Issue continued to occur after updating to the newest version of Minecraft as well.

I can confirm that the issue is still affecting (at least) PC via Windows 11, and Apple iPad.

Issue occurred prior to updating to the newest version of Minecraft.

Issue continued to occur after updating to the newest version of Minecraft as well.

https://x.com/MojangStatus/status/1824120956446482854

The Realms team is working around the clock to resolve the Bedrock Realms service issues. We understand that many players are still unable to play on their Realms at this time. We want to get you all back playing on your Realms as soon as possible. -DK

I don’t know if this has been solved yet, but my realms have either been appearing non-existent, or will load to only 8.5 hotdogs and get stuck and give me an error like the images here. I also got short access to my friend’s realm late last night stuck on 9.5 hearts do to this crash, but my realm wouldn’t load at all.

Edit: It’s still not working and now giving me the infinitely loading “contacting realms” popup and I’m pretty sure (from past experience) that means Realms won’t load and neither will Realms Stories. I attached the image of the popup with the other images.

I don’t know if this has been solved yet, but my realms have either been appearing non-existent, or will load to only 8.5 hotdogs and get stuck and give me an error like the images here. I also got short access to my friend’s realm late last night stuck on 9.5 hearts do to this crash, but my realm wouldn’t load at all.

Edit: It’s still not working and now giving me the infinitely loading “contacting realms” popup and I’m pretty sure (from past experience) that means Realms won’t load and neither will Realms Stories. I attached the image of the popup with the other images.

When loading the friends page while on Windows 10, the Xbox API recognizes the server and request and displays their server to me, though when attempting to connect via the join button, no packets are sent to the server. I can, however join the server directly via the IP address and port.

When loading the friends page while on Windows 10, the Xbox API recognizes the server and request and displays their server to me, though when attempting to connect via the join button, no packets are sent to the server. I can, however join the server directly via the IP address and port.

I have restarted my PC twice - waited 5 minutes before turning it back on, updated my pc, re-installed Minecraft onto my pc, and reset my router - and I am still unable to join my friend's realm.

I have restarted my PC twice - waited 5 minutes before turning it back on, updated my pc, re-installed Minecraft onto my pc, and reset my router - and I am still unable to join my friend's realm.

Can confirm it is also broken in 1.21.2 (I haven't updated on my phone yet because I just got back from a trip). Behaves the same way on my phone in 1.21.2 as it does in 1.21.21 on my laptop.

So basically realms is likely the full problem, I don't know how relevant the prior version before everything broke is but I guess this could be helpful.

Xbox series X at 634pm PST.. still not working.

Xbox series X at 634pm PST.. still not working.

Same problem as everyone else. It's weird though cause I was playing just 30 minutes ago just fine and now it won't load after I took a break for a bit

Same problem as everyone else. It's weird though cause I was playing just 30 minutes ago just fine and now it won't load after I took a break for a bit

latest version of Minecraft for Switch seems to be 1.21.20. It doesn’t update to 1.21.21. Can’t see realms and marketplace.

latest version of Minecraft for Switch seems to be 1.21.20. It doesn’t update to 1.21.21. Can’t see realms and marketplace.

Is it possible to get the days the realms are inaccessible deducted to your monthly payment? I'm sorry but this is starting to get really annoying.

Is it possible to get the days the realms are inaccessible deducted to your monthly payment? I'm sorry but this is starting to get really annoying.

I haven't been able to access realms for 4 days now. At one point I was able to access the settings page fro the realm and I noticed the latest backups have higher versions of 1.21.3 and that my phone, pc and chromebook are all running 1.21.2.

1.21.3 is not available for client devices is this part of the issue or does realms follow a different version scheme?

I haven't been able to access realms for 4 days now. At one point I was able to access the settings page fro the realm and I noticed the latest backups have higher versions of 1.21.3 and that my phone, pc and chromebook are all running 1.21.2.

1.21.3 is not available for client devices is this part of the issue or does realms follow a different version scheme?

Update, for some reason I am able to access me and my friend’s realms when I load up Minecraft that I didn’t close on my iPad. (from the previous night.) I can get into stories, and join both realms, but when I reload Minecraft the glitch remembers it’s there. I know everyone’s saying it, please fix this without damaging our worlds, we’re literally paying to not access them. Good luck, Mojang.

Update, for some reason I am able to access me and my friend’s realms when I load up Minecraft that I didn’t close on my iPad. (from the previous night.) I can get into stories, and join both realms, but when I reload Minecraft the glitch remembers it’s there. I know everyone’s saying it, please fix this without damaging our worlds, we’re literally paying to not access them. Good luck, Mojang.

https://x.com/MojangStatus/status/1824224194772549976

The Realms service is back up and running globally. It has been running healthy for more than the last hour. You should be able to see, manage, and play on your Realms again. Thank you again for patience as we worked through the issues. -DK

Cant seem to connect on mobile, just says fetching realms and nothing else

Cant seem to connect on mobile, just says fetching realms and nothing else

Realms not available still not working on xbsx, or on Android phone. Only get the cannot connect to realms now error. 8-16-24 @ 7:13 am mst. 

Realms not available still not working on xbsx, or on Android phone. Only get the cannot connect to realms now error. 8-16-24 @ 7:13 am mst. 

Issue persists.
Closed app and re-opened. NO CHANGE.
Un-installed, and power cycled device.  Re-installed. NO CHANGE
Android 14

Just tried reinstalling, restarted computer and reset router and still getting this

Just tried reinstalling, restarted computer and reset router and still getting this

Yes, not working on all platforms (xbox, iPhone, windows). Even in settings it's not able to fetch that I have a realms plus subscription. Maybe a problem with the microsoft services?

Yes, not working on all platforms (xbox, iPhone, windows). Even in settings it's not able to fetch that I have a realms plus subscription. Maybe a problem with the microsoft services?

This is happening to me as I dnt even see realms and I cat invite people to my world. They also say they can't even see my world in the friends list. I also can't join any thing online!

This is happening to me as I dnt even see realms and I cat invite people to my world. They also say they can't even see my world in the friends list. I also can't join any thing online!

Realms are still down for me on Xbox Series S.

Realms are still down for me on Xbox Series S.

What if the problem isn't the version like its not the version it's like this on v1.21.21 and v1.21.20. rolling back the update will do nothing it obviously something other then the version we just have to wait for the hotfix, then hopefully the problem is fixed so stop bugging the mojang employees who are hoping to get the problem fixed same as you.

What if the problem isn't the version like its not the version it's like this on v1.21.21 and v1.21.20. rolling back the update will do nothing it obviously something other then the version we just have to wait for the hotfix, then hopefully the problem is fixed so stop bugging the mojang employees who are hoping to get the problem fixed same as you.

Realms are still down for me in Germany on Nintendo Switch.

Realms are still down for me in Germany on Nintendo Switch.

I'm gonna +1 to this despite the claim that "Realms service is back up and running"... It's been down for the last couple of days and is still currently down. I can't manage it from console or even through minecraft.net. With this lack of communication I can't wait till it's back up so I can cancel my subscription.

I'm gonna +1 to this despite the claim that "Realms service is back up and running"... It's been down for the last couple of days and is still currently down. I can't manage it from console or even through minecraft.net. With this lack of communication I can't wait till it's back up so I can cancel my subscription.

Our Realm isn't accessible too since some days. We can't access from Xbox, Switch and Android. It is also not possible to download a backup for offline access. Every attempt to enter the Realm does create a new Backup so that the backup from our last access is moving more and more to the end of the list. We do worry that all those new backup might be corrupted and the world is lost. So it 's very important to be able to download the last working backup! Thanks

Our Realm isn't accessible too since some days. We can't access from Xbox, Switch and Android. It is also not possible to download a backup for offline access. Every attempt to enter the Realm does create a new Backup so that the backup from our last access is moving more and more to the end of the list. We do worry that all those new backup might be corrupted and the world is lost. So it 's very important to be able to download the last working backup! Thanks

In addition to the screenshots everyone is seeing, I am getting an error on the MC Launcher for PC when clicking Realms. The upload attachment is giving me an internal error to contact the administrator so I'm unable to provide an example.

In addition to the screenshots everyone is seeing, I am getting an error on the MC Launcher for PC when clicking Realms. The upload attachment is giving me an internal error to contact the administrator so I'm unable to provide an example.

I am in the USA and realms are still not accessible by Nintendo, app, or playstation. additionally on the Nintendo and app we can not access friends multiplayer worlds. 

Realms continue to load endlessly, and when I try to access anyone else's worlds it loads forever and then ends up giving me the error saying "there was a problem connecting to the world. Please try again. if this error continues check your internet connection or try restarting Minecraft." the problem with this being that when I reload my Minecraft it takes even longer to log me into my Minecraft account. I know this is not a problem with internet connection because the playstation that is connected to the same internet, while realms do not load here either, the playstation is able to connect to others multiplayer worlds. The problem only happens when we try to use the iPad version or Nintendo version.

I am in the USA and realms are still not accessible by Nintendo, app, or playstation. additionally on the Nintendo and app we can not access friends multiplayer worlds. 

Realms continue to load endlessly, and when I try to access anyone else's worlds it loads forever and then ends up giving me the error saying "there was a problem connecting to the world. Please try again. if this error continues check your internet connection or try restarting Minecraft." the problem with this being that when I reload my Minecraft it takes even longer to log me into my Minecraft account. I know this is not a problem with internet connection because the playstation that is connected to the same internet, while realms do not load here either, the playstation is able to connect to others multiplayer worlds. The problem only happens when we try to use the iPad version or Nintendo version.

Still cannot access realms on any device (PC, iOS). It is stuck on fetching and has been this way since Tuesday. Will check my Xbox 1 later.

Still cannot access realms on any device (PC, iOS). It is stuck on fetching and has been this way since Tuesday. Will check my Xbox 1 later.

Have only been able to access my realm once since 8/13 on xbox series s. I hope we are getting reimbursed for the downtime

Have only been able to access my realm once since 8/13 on xbox series s. I hope we are getting reimbursed for the downtime

16/08/2024, It has not been resolved yet. 

16/08/2024, It has not been resolved yet. 

You need you to fix the realm services in north America because no one in North America can play. I'm trying to be patient but it's hard when we pay money but we STILL don't have access to realms.

You need you to fix the realm services in north America because no one in North America can play. I'm trying to be patient but it's hard when we pay money but we STILL don't have access to realms.

https://x.com/MojangStatus/status/1824483167845142872

After yesterday’s announcement that the Realms service was healthy again, we saw connectivity issues and latency increase. We have continued working around the clock to mitigate the issue, and are doing everything we can to get your Realms back up and running.-DK

It is not just Realms that is affected, but also hosted worlds for friends to join (the joinable friends section under the friends tab). Me (on Windows) and my friend (on Nintendo Switch) both see the same gray box/fetching realms that is shown in several of the other screenshots on this report, and most of the time, neither of us are able to see or join the other person's world.

It is not just Realms that is affected, but also hosted worlds for friends to join (the joinable friends section under the friends tab). Me (on Windows) and my friend (on Nintendo Switch) both see the same gray box/fetching realms that is shown in several of the other screenshots on this report, and most of the time, neither of us are able to see or join the other person's world.

Is this not a conflict between the software the realms use and the deletion of the pdb file?
If this is the case, you may have to manually make changes to the realms, hopefully you won't have to rewrite and create the service again.

still not fixed, in fact i cant even download the new update from the launcher.

still not fixed, in fact i cant even download the new update from the launcher.

Issue abated for about 5 minutes... then persisted.

I am also extremely worried about my uploaded Realms worlds possibly being corrupted, and without worrying about this the past three days I just realized this is very much a possibility if removing the pdb files was the reason this now entire “bedrock crash” happened, and upon trying to get a backup before the morning, the Realm button is covered by another grey rectangle that you’ve seen in the images. Please keep our 4-11 year old worlds safe, please Mojang.

I am also extremely worried about my uploaded Realms worlds possibly being corrupted, and without worrying about this the past three days I just realized this is very much a possibility if removing the pdb files was the reason this now entire “bedrock crash” happened, and upon trying to get a backup before the morning, the Realm button is covered by another grey rectangle that you’ve seen in the images. Please keep our 4-11 year old worlds safe, please Mojang.

https://x.com/MojangStatus/status/1824681739991625835

The Realms team is still hard at work to restore the service globally. We appreciate your continued patience as we are doing everything we can to get you all playing on Realms again.-DK

colored textcheck one of the addons my friend added a addon a couple days ago(monday) it in his realm and it updated yesterday once it updated everything started to get laggy and this is when i experienced it. on my other account its perfectly fine realms loads up butits the more tools and ores addon that messed with everything. and on the other account i dont have the addon or the realm associated with that account never bought it never did anything with it. i am fond of this addon maybe they accidently deleted whatever pdf your talking about.

colored textcheck one of the addons my friend added a addon a couple days ago(monday) it in his realm and it updated yesterday once it updated everything started to get laggy and this is when i experienced it. on my other account its perfectly fine realms loads up butits the more tools and ores addon that messed with everything. and on the other account i dont have the addon or the realm associated with that account never bought it never did anything with it. i am fond of this addon maybe they accidently deleted whatever pdf your talking about.

By the way, this is not the only problem; on the Switch version, the Marketplace was able to load normally around 8:00 AM on August 15th EDT time, but after this time the Marketplace could no longer be loaded, and the DLC purchased was also locked. . I was able to open the DLC normally on my smartphone and PC. In addition,
I tried to upload a screenshot to the reporting site, but an internal error occurred and I can't upload it.

Yes, Realm is running again on iOS, iPadOS and XBOX in Germany. We're online again. Thx

Yes, Realm is running again on iOS, iPadOS and XBOX in Germany. We're online again. Thx

Realms and Friends still not working for iPad. I still have the 0 friends and fetching realms. EST time. Servers & marketplace are working for me. I was able to log in for a short period of time yesterday, then I clicked to see who was online in the realm and I got disconnected from the game. 

Realms and Friends still not working for iPad. I still have the 0 friends and fetching realms. EST time. Servers & marketplace are working for me. I was able to log in for a short period of time yesterday, then I clicked to see who was online in the realm and I got disconnected from the game. 

Reminder, just because you get access to your realm for a minute does not mean this crash is still happening, especially because this is now worldwide.

Reminder, just because you get access to your realm for a minute does not mean this crash is still happening, especially because this is now worldwide.

Realms was working around 8:00~9:30am EST and stopped working until 12:00pm. As of current, only I am able to see the Realm server (as a member, not owner) and the owner of the Realm is still unable to view the Realm server. I can't be sure if this is an internet connectivity issue, but Realms is currently working for me. The game crashes when I open Realms Stories.

Additionally, the game prompts the player to opt-in to use Realms Stories even after already accepting the prompt prior. This may be directly related to the Realms issue!

My realms are not showing up, but I can see other members of the realm are in game playing, when I try to join that way, it says realm is full and I know for a fact 10 players are not playing and it can’t be full.

My realms are not showing up, but I can see other members of the realm are in game playing, when I try to join that way, it says realm is full and I know for a fact 10 players are not playing and it can’t be full.

I’m sure this has been mentioned but it seems to only be affecting PlayStation console realm access. Getting on realms from PC or Xbox was fine

I’m sure this has been mentioned but it seems to only be affecting PlayStation console realm access. Getting on realms from PC or Xbox was fine

Its not working for mobile still, just says fetching realms endlessly 

Its not working for mobile still, just says fetching realms endlessly 

It's the 5ft day totally shut down, I've never seen anything like it on a payed service. I already cancelled my subscription, it is beyond any doubt that you do not care. I'm at Mexico, there's hasn't been service at all since the outage started. Unbelievable.

It's the 5ft day totally shut down, I've never seen anything like it on a payed service. I already cancelled my subscription, it is beyond any doubt that you do not care. I'm at Mexico, there's hasn't been service at all since the outage started. Unbelievable.

Realms is down again Aug 17, 2024. I play on windows and it won't load.

Realms is down again Aug 17, 2024. I play on windows and it won't load.

Just confirming, could this issue be impacting non Realm users also? Accessing a non realm, hosted Minecraft server still presents issues as bedrock user so just want to confirm (note, this is across multiple servers and confirmed).

Just confirming, could this issue be impacting non Realm users also? Accessing a non realm, hosted Minecraft server still presents issues as bedrock user so just want to confirm (note, this is across multiple servers and confirmed).

The issue includes "Marketplace, other services", so yes.

thank you!

thank you!

this issue is still not resolved - I own 2 realms (and am paying for), and cannot access either, for almost a week now.  I cannot access anyone elses realms either.

*Edited to add - not sure if its relevant at all, but the one time I was able to get on, I noticed that locator maps werent working either - so myself and other players were not showing up on the locator map.

this issue is still not resolved - I own 2 realms (and am paying for), and cannot access either, for almost a week now.  I cannot access anyone elses realms either.

*Edited to add - not sure if its relevant at all, but the one time I was able to get on, I noticed that locator maps werent working either - so myself and other players were not showing up on the locator map.

I am playing with my kids and have 3 devices (2 Windows PCs and 1 iPhone), one next to anoher, in the same WiFi network. 1 PC and the iPhone can connect to my Realm, but the second PC shows "Fetching Reals..." forever.

I am playing with my kids and have 3 devices (2 Windows PCs and 1 iPhone), one next to anoher, in the same WiFi network. 1 PC and the iPhone can connect to my Realm, but the second PC shows "Fetching Reals..." forever.

https://x.com/MojangStatus/status/1824965542324662353

We are still hard at work to bring Realms back online for all players. As of now roughly 70% of players should have access. As part of this work we have had to block traffic to Realms on 1.21.20 on all platforms other than Switch (until Switch gets the hotfix). -DK

Still stuck on “Fetching realms…” for me. (Probably most of us)

Still stuck on “Fetching realms…” for me. (Probably most of us)

Same, stuck on fetching realms. I also play on a server through “Bedrock Together” and that won’t connect either.

Same, stuck on fetching realms. I also play on a server through “Bedrock Together” and that won’t connect either.

The realm player count is inaccurate. Both players are playing in the realm I am trying to join. When I click on one player, it says realm is full, when I click on the other player it says “failed attempting to join realm”. The realm is not full. I just really would like to play in the realm. My realm list keeps trying to fetch realms.

The realm player count is inaccurate. Both players are playing in the realm I am trying to join. When I click on one player, it says realm is full, when I click on the other player it says “failed attempting to join realm”. The realm is not full. I just really would like to play in the realm. My realm list keeps trying to fetch realms.

Still not fixed, all the members can access my Realm but I, (the Realms owner) can't access it - just says 'Fetching Realms'.

Still not fixed, all the members can access my Realm but I, (the Realms owner) can't access it - just says 'Fetching Realms'.

Thank you for the hard work Mojang and Mods! Keep up the good work and hope it gets totally fixed soon! 🙂 <3 

Thank you for the hard work Mojang and Mods! Keep up the good work and hope it gets totally fixed soon! 🙂 <3 

From mojang poll on X its not 70% that can get on realms. The "30%" that cant get on is more like "74%" that cant get on. This is day 4 of not getting on realms.. I dont care if servers go down for 2hrs, if im paying for something yall need to make sure it's up to par and working.. A compensation is required and a free month at this rate. This latest update is trash if no one can get back on to play it. "Note to self dont leave once I'm back on" I guess thats the workaround..😑😠 Twisted Soul 84

Realms on the switch is still not connecting.

Realms on the switch is still not connecting.

Same thing happened to me except it can't let me access my world templates that I had bought from awhile back 

Same thing happened to me except it can't let me access my world templates that I had bought from awhile back 

For the past 4 days I have had the same problem on both my Nintendo Switch and my android tablet, although I was able to play from 7:30am to 8:00am on August 16. Unfortunately, I was unable to play after that. I can occasionally see my realm (though I still can't join it) but most of the time it gets stuck on "Fetching Realms." I left it running for 4 hours and it remained stuck on "Fetching Realms." My friend can still play on Switch but I cannot. Please fix this I understand bugs can be tricky to find but I do pay for this service and would like refunds if this continues for more than a week. 

For the past 4 days I have had the same problem on both my Nintendo Switch and my android tablet, although I was able to play from 7:30am to 8:00am on August 16. Unfortunately, I was unable to play after that. I can occasionally see my realm (though I still can't join it) but most of the time it gets stuck on "Fetching Realms." I left it running for 4 hours and it remained stuck on "Fetching Realms." My friend can still play on Switch but I cannot. Please fix this I understand bugs can be tricky to find but I do pay for this service and would like refunds if this continues for more than a week. 

I also this situation,it alway shoy fecthing realm and my realm.bot can't join,please fix it as,fast as possible.I already played the realm 2 year in a same world.Alll my realm member wait for it.

I also this situation,it alway shoy fecthing realm and my realm.bot can't join,please fix it as,fast as possible.I already played the realm 2 year in a same world.Alll my realm member wait for it.

Still cannot access my realm or marketplace. I have tried to uninstall reinstall, I have tried logging in and out of my Microsoft account my internet is perfect and so I’m just stuck on fetching realms and not able to access my realm at all.

Still cannot access my realm or marketplace. I have tried to uninstall reinstall, I have tried logging in and out of my Microsoft account my internet is perfect and so I’m just stuck on fetching realms and not able to access my realm at all.

Can you all stop pressuring the mods on Jira? Like I know, this is frustrating for everyone and we wanna get this week’s money back but the employees who have to moderate this report don’t control the realms team. It’s not anyone’s fault right now. (And I don’t mean informing everyone, that’s fine just stop with the “I want my money back NOW” like I’m sure that something will come out of this.)

Can you all stop pressuring the mods on Jira? Like I know, this is frustrating for everyone and we wanna get this week’s money back but the employees who have to moderate this report don’t control the realms team. It’s not anyone’s fault right now. (And I don’t mean informing everyone, that’s fine just stop with the “I want my money back NOW” like I’m sure that something will come out of this.)

August 19 and still no dice.

At the rate we're going, Realms won't come back until Minecraft 1.22 is released next year.
Can we at least get the level.dat files for our worlds so we can access them via singleplayer mode while we wait for a fix?

Also why does an issue this bad have nobody assigned to it?

I am specifically having issues accessing a normal multiplayer world that is not even a realm. I am on PS5 being met with “connecting to world” endlessly.

I am specifically having issues accessing a normal multiplayer world that is not even a realm. I am on PS5 being met with “connecting to world” endlessly.

I hate this but I'm relieved a bit to know its not just me. It was happening for a day or say, then I was able to play for a an hour or so one morning, looted a tricky trial then got booted. took a good 30 min to log back in, where the it didnt save the progress and I played maybe 5 min and that was last time I seen my world.

godspeed mojang

I hate this but I'm relieved a bit to know its not just me. It was happening for a day or say, then I was able to play for a an hour or so one morning, looted a tricky trial then got booted. took a good 30 min to log back in, where the it didnt save the progress and I played maybe 5 min and that was last time I seen my world.

godspeed mojang

Not sure if this is relevant or helpful but I normally load MC bedrock straight from the game icon and decided to install the 'Bedrock & Java edition' launcher from Microsoft store, and when I select 'Minecraft for Windows & Realms, it immediately notifies me in the top right of the screen, of a network issue or system failure which doesn't appear when in game (See attached image) ... Is this something our end that can be rectified? 

Not sure if this is relevant or helpful but I normally load MC bedrock straight from the game icon and decided to install the 'Bedrock & Java edition' launcher from Microsoft store, and when I select 'Minecraft for Windows & Realms, it immediately notifies me in the top right of the screen, of a network issue or system failure which doesn't appear when in game (See attached image) ... Is this something our end that can be rectified? 

@108CAM The level.dat files are not your world, this file only contains the configuration and some extra things that are necessary to be able to play the worlds, for example it contains the seed, if friendly fire, creative or survival mode is activated, if achievements can be unlocked in the world, etc.

ok i believe that this is more of an account issue than a connection. reason why i say this is. I have 2 Microsoft Minecraft accounts one for my ps5 and one for my pc. I have a realm created from my pc account and my pc can join the realm. But my ps5 account can not all i get is "fetching realms". my girlfriend can join the realm from her ps5 and her account, my friends also can join the realm. when i try to join the realm on my ps5 account but on my girlfriends ps5 i get "fetching realms". and when i log her ps5 account on my ps5 she can join the realm.

Also when i am playing on my pc creative test world up my ps5 can connect via the lan but when i try to join via the "joinable cross-platform friends" i see the world but it get stuck loading. this tells me that in the update they did something that blocks accounts from joining via online play. 

ok i believe that this is more of an account issue than a connection. reason why i say this is. I have 2 Microsoft Minecraft accounts one for my ps5 and one for my pc. I have a realm created from my pc account and my pc can join the realm. But my ps5 account can not all i get is "fetching realms". my girlfriend can join the realm from her ps5 and her account, my friends also can join the realm. when i try to join the realm on my ps5 account but on my girlfriends ps5 i get "fetching realms". and when i log her ps5 account on my ps5 she can join the realm.

Also when i am playing on my pc creative test world up my ps5 can connect via the lan but when i try to join via the "joinable cross-platform friends" i see the world but it get stuck loading. this tells me that in the update they did something that blocks accounts from joining via online play. 

i go onto my ps5 and load up minecraft but my microsoft account wont load neither does my skins load or my servers,realms and store so im wondering on how to fix this issue. It says network problems but my internet is good and ive reinstalled the game and it does not work. Please fix this issue.

i go onto my ps5 and load up minecraft but my microsoft account wont load neither does my skins load or my servers,realms and store so im wondering on how to fix this issue. It says network problems but my internet is good and ive reinstalled the game and it does not work. Please fix this issue.

It still doesn't work on my Xbox, it tells me it's recovering realms, but no matter how much time passes it doesn't recover any realms, please fix this problem.

It still doesn't work on my Xbox, it tells me it's recovering realms, but no matter how much time passes it doesn't recover any realms, please fix this problem.

My son and I both play in the same realm. We both play Minecraft on iPads. The realms don’t show up on either iPad.(Servers and marketplace work.) The realms don’t show on the switch also. I logged him into his PC, he was able to see and play the realm without any issues. I logged him completely out and I logged in to try my Minecraft account, and I still wasn’t able to see the realms. I am a realm owner, his isn’t. I don’t understand how he can login and play on his PC and I can’t. Hopefully this helps?

My son and I both play in the same realm. We both play Minecraft on iPads. The realms don’t show up on either iPad.(Servers and marketplace work.) The realms don’t show on the switch also. I logged him into his PC, he was able to see and play the realm without any issues. I logged him completely out and I logged in to try my Minecraft account, and I still wasn’t able to see the realms. I am a realm owner, his isn’t. I don’t understand how he can login and play on his PC and I can’t. Hopefully this helps?

No update on this today, it's been 5 days, this is a service we all pay for and 30% of us can't use. 

No update on this today, it's been 5 days, this is a service we all pay for and 30% of us can't use. 

Can’t invite friends or join on Bedrock ps5

any solutions?

Can’t invite friends or join on Bedrock ps5

any solutions?

Now is an entire week without service. I just received the new terms of service of Microsoft and it is just PERVERSE. You're going down a ladder of abuse, will you do something as compensation or will you follow the teachings of Disney company?

Now is an entire week without service. I just received the new terms of service of Microsoft and it is just PERVERSE. You're going down a ladder of abuse, will you do something as compensation or will you follow the teachings of Disney company?

just update on switch marketplace and realms is steal down

just update on switch marketplace and realms is steal down

Still doesn't work on my ps5... I have purchased realms recently as well, I know this is not yoir fault however its unfair for us to pay for a service which doesn't work. Please resolve this quickly or don't charge us for our next payments 

Still doesn't work on my ps5... I have purchased realms recently as well, I know this is not yoir fault however its unfair for us to pay for a service which doesn't work. Please resolve this quickly or don't charge us for our next payments 

Xbox series x, and android phone both still stuck on fetching realms. 

Xbox series x, and android phone both still stuck on fetching realms. 

Can someone provide any update here ? Aren't we going on like almost a week now or something ? Cmon guys

Can someone provide any update here ? Aren't we going on like almost a week now or something ? Cmon guys

Getting worse yet sticking through this whole thing, my realm is now skipping “Fetching Realms…” and going straight to “Unable to connect to Realms.”

Getting worse yet sticking through this whole thing, my realm is now skipping “Fetching Realms…” and going straight to “Unable to connect to Realms.”

This is now an account issue and needs to be addressed. Why are certain accounts, mainly realm OWNERS, unable to connect to any Realms server? They cannot even see or manage realms they pay for. This has been reported by several owners, in my own household included. My son and I have no issue accessing our realm as of yesterday, but my husband, who is the paying owner, is unable to even see his realms, after trying on both an Xbox Series S and XS. 48 hours with no update from Mojang and paying subscribers have been essentially barred from changing or canceling their subscription. That is incredibly untrustworthy. 

This is now an account issue and needs to be addressed. Why are certain accounts, mainly realm OWNERS, unable to connect to any Realms server? They cannot even see or manage realms they pay for. This has been reported by several owners, in my own household included. My son and I have no issue accessing our realm as of yesterday, but my husband, who is the paying owner, is unable to even see his realms, after trying on both an Xbox Series S and XS. 48 hours with no update from Mojang and paying subscribers have been essentially barred from changing or canceling their subscription. That is incredibly untrustworthy. 

Is there any way that we can at least get copies of the world files for our Realms so that we can run them in singleplayer mode while we wait for a fix?

I know this is going to take time. But do we by any chance have an ETA? I just would like keep my realm members updated. I understand bugs happen but I just would like an ETA so I can communicate with my realm members. Thank you in advance.

I know this is going to take time. But do we by any chance have an ETA? I just would like keep my realm members updated. I understand bugs happen but I just would like an ETA so I can communicate with my realm members. Thank you in advance.

already fix ,thank

already fix ,thank

I am once again able to partially access my realm but not my friend’s so this is still happening. I won’t have access for long, but come on, 6 days?

I am once again able to partially access my realm but not my friend’s so this is still happening. I won’t have access for long, but come on, 6 days?

My Realm is back online!! Still have issues with my skin but I’d take a broken skin over a broken Realm any day.

Flew around to refresh and check the generated chunks for any issues and my world is exactly as I left it, resource and behaviour packs intact too!

Hopefully it doesn’t crash again. Fingers Crossed!

BTW I'm in Australia and running 1.21.21 on both my iPad and Laptop

https://x.com/mojangstatus/status/1825741952924479529

Realms service should now be restored for all players! We apologize for the disruption in Realms service and appreciate your patience while we worked on a solution. -DK

https://x.com/mojangstatus/status/1825741952924479529

Realms service should now be restored for all players! We apologize for the disruption in Realms service and appreciate your patience while we worked on a solution. -DK

The hot fix hit switch and from I can see it look likes everything works on realms. No compensation for this however from what I can tell…

The hot fix hit switch and from I can see it look likes everything works on realms. No compensation for this however from what I can tell…

Will there be any kind of compensation for all this or will each person have to contact support to complain?

I am still unable to connect to my friend’s realm.

I am still unable to connect to my friend’s realm.

I’m confused, I still can’t access my friend’s realm and there is no green dot. Am I just dumb or is there a hotfix I’m missing? I am also still experiencing glitches with Realms Stories (my friends missing profile images and posts acting like new) and the marketplace is missing textures. I don’t think this is quite fixed, Mojang.

I’m confused, I still can’t access my friend’s realm and there is no green dot. Am I just dumb or is there a hotfix I’m missing? I am also still experiencing glitches with Realms Stories (my friends missing profile images and posts acting like new) and the marketplace is missing textures. I don’t think this is quite fixed, Mojang.

During the extended outage, my realm was due for auto-renewal. iTunes says I have a current active subscription. My realm says it is expired and offers the opportunity to take out a second subscription for the same realm.
It appears that the subscription was collected BUT not applied so the realm is expired.

During the extended outage, my realm was due for auto-renewal. iTunes says I have a current active subscription. My realm says it is expired and offers the opportunity to take out a second subscription for the same realm.
It appears that the subscription was collected BUT not applied so the realm is expired.

Basically only Realm Owners (like me) have this problem (I haven't been on Minecraft for last 6 days although, I don't know if it still occurs for me)

Does this only affect Realm Owners in a certain country/continent? My Realm was working a week ago. (Btw I'm in UK)

Can’t believe they just abandoned the Realms issue.

Can’t believe they just abandoned the Realms issue.

Everything is working for me, but why abandon the issue whilst there's still players with this problem!? 😟

If you are still experiencing issues with accessing your Realm, please contact Microsoft Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Oooooohhhhhhh okay I’m all good now sorry mods who had to deal with me!

Oooooohhhhhhh okay I’m all good now sorry mods who had to deal with me!