Please, I don't understand much of the technical part. I bought a simple game that installs and plays. I don't understand much of English, so it is difficult for me to correct something in the community. I want a game running without errors, or return my payment, cancel the purchase on my credit card. I want a game working, I didn't buy anything to fix it. thank you.
every time I enter the game, it gives this error, the game stops working, I bought the game yesterday and I haven't been able to play yet.
I attached two files, the top
check, this error here emabixo.
A fatal error has been detected by the Java Runtime Environment:
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EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000001e892ff0, pid=4868, tid=4328
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JRE version: Java(TM) SE Runtime Environment (8.0_51-b16) (build 1.8.0_51-b16)
Java VM: Java HotSpot(TM) 64-Bit Server VM (25.51-b03 mixed mode windows-amd64 compressed oops)
Problematic frame:
C [ig4icd64.dll+0x62ff0]
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Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
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If you would like to submit a bug report, please visit:
The crash happened outside the Java Virtual Machine in native code.
See problematic frame for where to report the bug.
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]
how do i cancel the purchase?