On the minecraft page, i cannot change my minecraft profile name. i am logged into my microscoft, but under my games, when i click on "profile name" it reloads the page and then tells me i have to buy minecraft again. but i have already purchased minecraft years ago, and can still play it now. but i cannot access my profile name or change my skin.
Steps to Reproduce:
go to the minecraft website
login to your microscoft
click the "profile name" button under Minecraft: java edition
Observed Results:
after i click it, it reloads the page and either nothing changes, and i have to click it again. or it reloads the page and tells me i do not own minecraft.
Expected Results:
it should take me to the profile name options.
Screenshots/Videos attached: [please attach an image or short video]
Notes:
i apologize, for some reason you cannot see my mouse in the video but i was clicking "profile name" twice and then hovered over the "buy" button to show that now it claims i dont have it
Linked issues
Attachments
Comments 4
The same happens to me, i can change my skin or mi nickname.
[media][media]
(It also happened to me with 2 more accounts, which I had bought years ago.)
Duplicate of WEB-7179.
Thank you for your report!
We're tracking this issue in WEB-7179, so this ticket is being resolved and linked as a duplicate.
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