I preordered the physical version of the game at retail through the market’s website (MediaMarkt) about a week prior to the release and after launching the game at release day, my preorder bonus is not there, nor is it accessible anywhere in the nintendo e-shop. The soul pack code didn’t contain the pre-order bonus either.
The cartridge is not recognized as a pre-order one, nor any code was send to me after recieving and launching the game. I don’t know which one should it be, but both are relevant at the moment.
I connected the game to my microsoft account. I also contacted retailer’s support but thus far it looks as if I’ve been ghosted by them after a few messages.
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I've got this same issue. Pre ordered from smyths in the uk at the start of September for switch 2 when i picked it up there was no code in the box, on a receipt, email or anything. The retailer says they can't give a code.
Pre-ordered digitally via Nintendo eshop, got the bonus in Dungeons 2, but the Twisted Cape nor the Hero Cape in the original game (I play Bedrock).
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How exactly am I supposed to attach additional information if there’s NO goddamn edit button in this new layout?!
after pre-ordering Minecraft dungeons 2 for Nintendo switch 2 through Target the email with the pre-order eShop code came 4 days later and when I applied it on the eShop it said successful but the items are not appearing in game still
Same issue here, pre-ordered physical Switch 2 copy from Best Buy and received pre-order bonus code a day later. Code was definitely redeemed on the right account and DLC was installed to system, but it is missing in-game. Pre-order bonuses are seemingly working for people with digital Switch 2 copies but not physical??
I am also affected by this bug.
Using Minecraft Dungeons II ver 1.1.1.0 from a game-key card (physical copy) on Nintendo Switch 2 after redeeming a pre-order bonus code in the Nintendo Store (using the same account) the pre-order bonus content does not appear in game.
The game was purchased new from GameStop in the United States and the pre-order content code had not been redeemed on a different account prior. The account which I redeemed the code and installed the game are localized to the United States. I have confirmed with Nintendo Customer Support that the pre-order DLC is redeemed to the same account, but it appears that the content still fails to appear in the in-game collectables inventory.
I have tried to uninstall and reinstall the game, I have tried unlinking-relinking my Microsoft account, and I have tested both online and offline Heroes. Unfortunately, none of these have resolved the issue.
If any further details are needed to resolve this bug, please respond to this comment. I pre-ordered this game with the intention of transferring the Twisted Cape to my Java account and would really appreciate it if this gets fixed.
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