[MCL-14094] "Failed to login" error message when logging into MCD launcher

Note

Some of the reasons you might see this generic message:

You attempt to log in for the first time but have a bad connection to our services. Please ensure you have a stable connection!
The launcher receives an error from the Xbox Live sign in. See possible workarounds.

Possible workarounds:

Remove the .minecraft_dungeons folder found in %AppData%
Open Credential Manager found under User Accounts in Control Panel and delete all Windows Credentials entries related to Minecraft Dungeons (Launcher). They begin with Xbl

Hello, I wanted to report an issue with Minecraft Dungeons Launcher. This issue has been mentioned here but it still appears after the recommended solution.

As you can see in the picture, i can´t log in into MCD. After I press Log In, it shows me a message ´Failed to login, please, try again!´. I already tried to re-install MCD Launcher several times but it didn´t change anything.I also went to Windows credential store and delete the entries related to the launcher and dungeons but it still doesn´t work.

Any ideas?

UPDATE: 26.5.2020 14:50 CET

I attached launcher log, it looks like there´s a problem in vortex.data.microsoft.com . Does anyone know how to fix this situation?

Linked issues

is duplicated by 2

MCL-14128 Minecraft dungeons won't let me log in. Resolved

MCL-14171 Login failure purgatory Resolved

relates to 2

MCL-13672 Minecraft Dungeons Launcher wont let me to login Resolved

MCL-14290 Launcher crashes when i try to open it Resolved

Attachments

launcher_log.txt

Comments 29

Arisa Bot 2020-05-25T16:05:20Z

⚠️ Please do not mark Unreleased Versions as affected. You don't have access to them yet.

We have removed it and added the latest released version

Please edit the Affects Version/s field and select the specific Released Version you were using when you encountered the reported issue.

If you can't find it in the list, please make sure that:

You are in the correct project on the bug tracker.
You were playing the latest release version or the latest development version of the game.

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[Mod] violine1101 2020-05-25T16:07:01Z

Moved over to the Minecraft Launcher project.

Please contact Community Support, and report back whether they were able to solve your problem or not.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki

Adriána Lešičková 2020-05-26T09:21:52Z

UPDATE: My MCD Launcher updated, which gave me the option to Create Microsoft Account. Anything hardly changed, i still cannot login into MCD. Anything else that may be a problem?

Ined 2020-05-26T09:34:08Z

Please test this for me:

Close Minecraft Dungeons Launcher
On Windows, search for %AppData% and open the directory
Open .minecraft_dungeons
Delete ClockSkew file
Start Minecraft Dungeons Launcher, and try logging in again

Adriána Lešičková 2020-05-26T11:01:22Z

Hey there, i went to %AppData%, as you told me to, and the only things i have in .minecraft_dungeons are these. Did I look right or do i just dont understand anything about this?

[media]

(If you think ClockSkew file is there, how should i remove it? Sorry for bothering !!)

19 more comments

Ined 2020-05-26T11:30:57Z

Interesting - try deleting the entire .minecraft_dungeons please

Adriána Lešičková 2020-05-26T11:53:55Z

I deleted the whole thing, nothing changed, after pressing Log In, a message pops up. Failed to log in, please try again !

Amy Kuntzman 2020-05-27T01:47:29Z

I am encountering the identical issue on my Windows 10 PC, attempting to log into the MCD launcher. I attempted the two work arounds suggested above (results in blue):

Remove the .minecraft_dungeons folder found in %AppData%
- Removed the .minecraft_dungeons folder in %AppData%, restarted MCD Launcher, same result (login failed)**
Open Credential Manager found under User Accounts in Control Panel and delete all entries related to Minecraft Dungeons (Launcher)
- Opened Credential manager, no entries exist related to MCD Launcher

Alexander Samorukoff 2020-05-27T07:12:50Z

I am having the same issue😞

Adriána Lešičková 2020-05-27T10:56:09Z

[media]

12 2020-05-27T20:32:01Z

When say?

Alexander Samorukoff 2020-05-28T07:41:26Z

I got this

C:\Users###>ping device.auth.xboxlive.com

Pinging l-0006.l-msedge.net [2620:1ec:21::15] with 32 bytes of data:
Reply from 2620:1ec:21::15: time=20ms
Reply from 2620:1ec:21::15: time=20ms
Reply from 2620:1ec:21::15: time=22ms
Reply from 2620:1ec:21::15: time=20ms

Ping statistics for 2620:1ec:21::15:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 22ms, Average = 20ms

C:\Users####>ping vortex.data.microsoft.com

Pinging asimov.vortex.data.trafficmanager.net [111.221.29.254] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 111.221.29.254:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users####>S

just taged the name btw

Alexander Samorukoff 2020-05-28T07:41:49Z

This helpful?

Alexander Samorukoff 2020-05-28T07:43:21Z

wait its working now 😛

Danny van Loon 2020-05-29T06:42:18Z

Getting this exact same error on two PCs

<—>
sisu.xboxlive.com
[Info: 2020-05-29 06:39:07.0791524: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-05-29 06:39:07.0792515: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Info: 2020-05-29 06:39:10.7056407: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-05-29 06:39:11.4392688: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-05-29 06:39:11.4393416: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-05-29 06:39:11.4394435: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Info: 2020-05-29 06:39:17.1757816: NetQueue.cpp(590)] NetQueue: Starting net action sisu.xboxlive.com
[Info: 2020-05-29 06:39:17.8997828: NetQueue.cpp(469)] NetQueue: Primary ip: 40.91.122.242, Host: sisu.xboxlive.com
[Info: 2020-05-29 06:39:17.8998612: NetQueue.cpp(536)] NetQueue: Action finished: sisu.xboxlive.com
[Info: 2020-05-29 06:39:17.8999605: NetQueue.cpp(557)] NetQueue: Action finalized: sisu.xboxlive.com
[Error: 2020-05-29 06:39:17.9911124: Xal.lib(0)] XAL: Http request 07E09318 failed with system error code 2149122448
[Warning: 2020-05-29 06:39:17.9913749: Xal.lib(0)] XAL: [0CC27580] Operation AuthorizeWithSisu failed with result 0x89235106: Network error
[Warning: 2020-05-29 06:39:17.9915600: Xal.lib(0)] XAL: [0A7A6A70] Operation GetXtoken failed with result 0x89235106: Network error
[Info: 2020-05-29 06:39:17.9917982: Xal.lib(0)] XAL: [0CC544A0] Operation SignOut is starting with CV 'EXGaYRuw222F4Nal.8.3'
[Info: 2020-05-29 06:39:17.9919253: Xal.lib(0)] XAL: [02D9DB68] Client operation WebViewPlatformOperation starting
[Info: 2020-05-29 06:39:17.9920756: Xal.lib(0)] XAL: [02D9DB68] Client operation WebViewPlatformOperation calling platform handler
[Info: 2020-05-29 06:39:17.9923873: Xal.lib(0)] XAL: [02D9DB68] Client operation WebViewPlatformOperation platform handler reported completion status 'XalPlatformOperationResult_Success' (0)
[Info: 2020-05-29 06:39:17.9924937: Xal.lib(0)] XAL: [02D9DB68] Client operation WebViewPlatformOperation succeeded
[Info: 2020-05-29 06:39:18.0938364: Xal.lib(0)] XAL: [02D9DB68] Client operation WebViewPlatformOperation continuing
[Info: 2020-05-29 06:39:18.0944050: Xal.lib(0)] XAL: >>> Xal::Auth::MsaTokenCacheWin32::ClearTokensForUserAsync (00047BCD90916BE8)
[Info: 2020-05-29 06:39:18.0951250: Xal.lib(0)] XAL: <<< Xal::Auth::MsaTokenCacheWin32::ClearTokensForUserAsync (00047BCD90916BE8)
[Info: 2020-05-29 06:39:18.0952505: Xal.lib(0)] XAL: >>> Xal::Platform::Win32::AccountMigratorFociWin32::NotifySignOut (00047BCD909E53D0)
[Info: 2020-05-29 06:39:18.0976171: Xal.lib(0)] XAL: <<< Xal::Platform::Win32::AccountMigratorFociWin32::NotifySignOut (00047BCD909E53D0)
[Info: 2020-05-29 06:39:18.0977671: Xal.lib(0)] XAL: [0CC544A0] Operation SignOut succeeded.
[Warning: 2020-05-29 06:39:18.0979584: Xal.lib(0)] XAL: [0CC0B688] Operation SignIn failed with result 0x89235106: Network error
[Warning: 2020-05-29 06:39:18.0981516: Xal.lib(0)] XAL: [0A799940] Operation AddUser failed with result 0x89235106: Network error
[Info: 2020-05-29 06:39:18.0984622: Xal.lib(0)] XAL: [02D6A1B8] Operation UploadTelemetryEvents is starting with CV 'EXGaYRuw222F4Nal.15.0'
[Info: 2020-05-29 06:39:18.0986003: Xal.lib(0)] XAL: XalAddUserWithUiAsync calling back to client with result 'Network error' (0x89235106)
[Info: 2020-05-29 06:39:18.0987911: NetQueue.cpp(590)] NetQueue: Starting net action vortex.data.microsoft.com
[Warning: 2020-05-29 06:39:18.0988020: UserIdentity.cpp(86)] XAL sign-in failed. XAL status: 8
[Info: 2020-05-29 06:39:18.1015651: NetQueue.cpp(575)] NetQueue: worker thread started.
[Info: 2020-05-29 06:39:18.1016304: LauncherController.cpp(1157)] Failed to sign in using XAL
[Info: 2020-05-29 06:39:18.1048522: NetQueue.cpp(590)] NetQueue: Starting net action https://sentry.io/api/2703928/store/
[Info: 2020-05-29 06:39:18.2408934: NetQueue.cpp(469)] NetQueue: Primary ip: 40.77.226.250, Host: vortex.data.microsoft.com
[Info: 2020-05-29 06:39:18.2409671: NetQueue.cpp(536)] NetQueue: Action finished: vortex.data.microsoft.com
[Info: 2020-05-29 06:39:18.2410432: NetQueue.cpp(557)] NetQueue: Action finalized: vortex.data.microsoft.com
[Info: 2020-05-29 06:39:18.3043448: Xal.lib(0)] XAL: [02D6A1B8] Operation UploadTelemetryEvents succeeded.
[Info: 2020-05-29 06:39:18.9625499: NetQueue.cpp(469)] NetQueue: Primary ip: 35.188.42.15, Host: sentry.io
[Info: 2020-05-29 06:39:18.9626258: NetQueue.cpp(536)] NetQueue: Action finished: https://sentry.io/api/2703928/store/
[Info: 2020-05-29 06:39:18.9626572: SentryAPI.cpp(119)] Rate limiting activated (429). Instructed to back off for 220 seconds.
[Info: 2020-05-29 06:39:18.9626819: NetQueue.cpp(552)] NetQueue: Action failed in finalization: https://sentry.io/api/2703928/store/

Danny van Loon 2020-05-30T12:32:17Z

Fixed it.

Cant load the game through the minecraft Launcher, it points to a minecraft-dungeons launcher and I tried several times and on multiple PC's to login.. didnt work.

After searching the internet I find that there is a Microsoft Store version aswell of Minecraft Dungeons, so gave that a go, that one worked !!

This was a very confusing process, try explaining an aunt over the phone how to get this game installed for a kid and you'd have had two heartattacks. Not to mention that due to the Microsoft underage family guardian thingy, my daughter can now no longer use any browser other than Edge. Why does the Xbox live account have to be convoluted into the windows-10 account and suddenly have age restrictions I didnt want.

frederik tadeuz planck 2020-05-30T23:17:30Z

Hey uh so i installed the launcher and well when i logged in to my microsoft account it tells me to buy minecraft dungeons even though i already bought it i can send picture of it in my microsoft store

frederik tadeuz planck 2020-05-30T23:18:37Z

Oh flank and spank got its working ty jesus

Dillon M Lee 2020-05-31T19:07:44Z

Having the same issue it seems like, on my laptop (that I bought the game on) it run fine last night (have not double checked this morning yet), but I went to play on my desktop and I get the failed login error as above, and when I try the Microsoft store bypass it doesn't show me as owning the game.

I've cleared the credentials and deleted the dungeons folder from app data as well.

Please help T-T

Dillon M Lee 2020-05-31T19:58:04Z

I have no clue what happened but I logged in in my laptop to verify, ran a "repair" and then logged into the tower to show my friend the issue and the thing worked >.>

isabella sheppard 2020-06-01T07:08:23Z

i cannot even sign onto regular minecraft on my mac i'm on wifi and it comes up with the "sorry! make sure you're online.." i don't know how to fix it

Ined 2020-06-02T09:14:03Z

We have identified that this issue might also be caused when trying to log in with a Microsoft account that has no Xbox profile created to it. First sign in on xbox.com to create your profile before signing in to the launcher.

Be aware that if you do not have an Xbox profile, then you wouldn't have the game purchased on this account, so signing in to the launcher won't allow you to install/launch the game.
If you purchased the game on your Microsoft account through the Microsoft Store, you should not use the launcher but rather install and launch it from there.

Adriána Lešičková 2020-06-02T13:40:22Z

What should i do or what shoud i be aware of if the problem isn´t about launching the game, rather not being able to continue / log in right away? I´ve already tried everything through repairing and reinstallig the game to pinging and trying to fix anything wrong with cmd and internet.

Egon Zöhrer 2020-06-03T20:06:56Z

Ok, I'm having the same issue, but only on one (my new) computer. On the old one, I'm still able to log in. (Also: I seem to have an xbox profile ... frankly though, the MS/Mojang/Xbox user/profile jungle is a mess 😛)

Marcio Oliveira 2020-06-07T20:05:00Z

One potential reason for this issue is related to having the same account signed-in on multiple instances of the Launcher. For example, if you're already logged in with your Xbox account on a Minecraft Dungeons Launcher in one computer, you might not be able to sign-in again on another computer without signing out from the previous one.

Egon Zöhrer 2020-06-08T18:14:47Z

If it is the case that the issue is because of being logged in on another computer (not sure yet, need to test a bit more), I would suggest that you get logged off automatically on the other device or at least make the error message something meaningful (something a bit more specific than "Login failed! Please login again").

Ined 2020-06-09T09:35:25Z

Hey Matt, we have fixed the issue you are experiencing, it should be released soon. Worst case you might still see "failed to login".

Ined 2020-08-03T12:24:18Z

Hello, with the latest beta release of the Minecraft Dungeons Launcher (2.1.16746) we have improved the login experience ever so slightlly. For instance, if you attempt to sign in with a Microsoft account which has no Xbox profile, you should be prompted to create one in the login flow.

We are still looking into improving the login experience, so if you still have issues, please share any reproduction steps or logs here!

Ined 2021-01-05T13:08:47Z

We will soon start sunsetting Minecraft Dungeons Launcher in favor for starting the game from Minecraft Launcher. Mojang Studios has been making small tweaks since this report was created, to the point where we believe that the issues you've been experiencing have been fixed.

If you are experiencing issues where you can't sign in to Minecraft Dungeons Launcher, please use Minecraft Launcher. After January 18, 2021, Minecraft Dungeons Launcher will no longer be used to launch Minecraft Dungeons.