hi.
I bought minecraft java edition for my cousin and there is a problem which I cannot find a fix for it. when I logged in to his microsoft account everything was fine in the launcher except it says that he's not connected to the minecraft services and his game is on demo mode. I checked his email on the website and the game and they were the same. also this is not a internet connection problem because the news and patch notes load. I even logged in to his account on my own minecraft launcher and the problem was still there... I have a mojang account and everything is fine but he has microsoft account. I think it's a bug
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— 8. Even so, you still have a problem? Please contact Customer Support and provide proof of your purchase and what account you are using (Microsoft or Mojang, and the email address).
I also did that twice. One of the responses was automated [it didn't help] and I send the other one today
But thanks for the help I appreciate it
Community Support might have some ideas. Like me they don't have access to accounts.
Duplicates MCL-16570. Please read the highlighted note within for a possible solution.