mojira.dev
MCL-20074

Minecraft.exe crashing upon logging in

In the luancher I saw the notification about a new luancher. Yesterday I gave it a shot to download it. Today I FINALLY DOWNLOADED IT. But of couse there is a fly in the ointment in every spoonful. Today I tried to login by microsoft but luancher crashed. I tried to login MANY times and those attempts was failed! In the error says "The program has been terminated Minecraft.exe", the error in Russian because l live in Russian Federation (don't judge me). Please fix this issue as soon as possible!

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launching minecraft using new launcher just became black screen of death on windows 11

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 

  • Does this issue occur on minecraft.net website or MS store version of the Launcher?

  • Does the same issue occur on older version of the Launcher (Windows7/8)?

  • Have you tried to install Launcher from the minecraft.net website/MS store?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date (see MS store for App updates, and check Windows updates regardless)? 

  • Have you tried to re-registering MS store as written here

  • Do you have enough free space on your disc drive?

  • Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Have you tried turning off (if installed) your antivirus and Windows firewall?

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

Stanislav

(Unassigned)

Unconfirmed

crash

Retrieved