mojira.dev
MCL-19992

New Windows launcher causes BSOD or computer restart after opening

Message from Mojang

Fix for this has been found and will be coming soon. Recent Store update is to fix a related but distinct issue. An Official update to fix this problem is scheduled for later this week.

The bug

I faced a bug when I have installed the new version from MS Store. Installation process was ok. After I had opened and closed it about 5 times my PC started crashing. I just open launcher, wait 3 seconds and my pc crash with BSOD (wcifs.sys). I fixed it by installing older version of launcher.

Steps to reproduce

Repeated or double open game version 1.17.1.

Linked issues

MC-240380 Microsoft Store Minecraft Launcher Causes System Crash Resolved MC-240390 BSOD when launching from the new launcher from the Microsoft store. Resolved MC-240411 starting up java edition crashes to black screen/system crash Resolved MC-240453 Minecraft Launcher Crash Windows 11 Resolved MC-240471 Bsod Windows 11 when starting MC Resolved

Attachments

Comments 76

How did you install a older version of the minecraft launcher? im facing the same issue

Yes. Just go to the minecraft.net, log in, download version for windows 7/8.

The BSOD error code is always SYSTEM_SERVICE_EXCEPTION.

The kernel memory dump is over 1GB, not an issue with the launcher.

[media]

 

[media]

 

[media]

It might be a problem with Windows 11 optimization. Does anyone has this problem on Windows 10?

I can launch fine on Windows 10.

66 more comments

I am on Windows 10 21H2. I have done everything in my power to resolve this. Reset my PC, fix all my drivers, use tons of launchers. Nothing works

Even after resetting my pc it still BSODs everything every single time

UPDATE: I regressed the current version of my ASUS STRIX RTX 3090 from Nvidia Game Ready Driver 497.09 to 472.12 and that seems to have fixed my BSOD issue on Minecraft Java 1.17 and 1.18. I will bring another update if anything happens.

Just to clarify, I was using Nvidia Game Ready Driver 497.09 on my Strix 3090, and that caused MC Java to open and communicate with Windows 10 21H2 improperly which resulted in BSOD upon every launch.

I am now using Nvidia Game Ready Driver 472.12 from the ASUS Website and it is working fine.

The issue is still remaining, my laptop stucks until I force reboot it. Windows 10 21H2 19044.1826, CPU Intel Pentium N4200 (30.0.101.1994 graphics driver), RAM Samsung 8 GB 1600MHz, SSD Kingston SA400S37120G. Launcher version: 2.3.280

Sarisan: Unless you are literally seeing the "blue screen of death" on your PC that has remained constant since December, 2021, then the issue you're having is a different issue. 

If this is the issue you've been having for the last 8 months, then at this point you absolutely MUST log a support issue if you want your issue dealt with.

https://aka.ms/Mojang-Support

If your issue is even slightly different, and you are not seeing the Windows "blue screen of death" (sounds like you may not be, and instead the PC might just be hanging because of some other process causing a problem) then if you want help you should immediately:

  • Log a new bug in mojira, and attach your launcher logs (in %appdata%\.minecraft folder)

  • Also log a support issue so we can get more info directly from you.

https://aka.ms/Mojang-Support

migrated

(Unassigned)

Confirmed

Retrieved