mojira.dev
MCL-20371

Launcher does not reconize Bedrock Edition purchased by Microsoft Store

i dont see this issue exactly, but could be related to MCL-20370 ...

When Ever i open the launcher and navigate to the bedrock portion of the new launcher, it says "not playable on this device", even though i have bedrock edition via the Microsoft Store.

Steps to reproduce:
1. Go to the minecraft store and buy/download Minecraft for Windows + Launcher & Minecraft for Windows.
2. Open the Minecraft Launcher.
3. Navigate to "Minecraft for Windows"

Expected Result: Green button says "Play"

Actual Result: green button says "Not playable on this device"

I do have a work around that im using:
1. go to the microsoft store and open your library.
2. find "Minecraft for Windows", and click on the "..." next to "Launch".
3. click on "Pin to start".
4. Open Start (or hit the windows key) and drag minecraft from start to the desktop.
5. run the shortcut, and Bedrock Edition will run as normal.

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Comments 1

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 

  • Does this issue occur on the newest version of Launcher?

  • Does this issue occur on minecraft.net website/MS store version of the Launcher?

  • Have you tried to install Launcher from the minecraft.net website/MS store?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?

This ticket will automatically reopen when you reply.

dangerzachattac

(Unassigned)

Unconfirmed

Retrieved