Hello, I'm again with one problem - I wanted to download Minecraft For Windows 10 from the Microsoft Store, but I can't download it in the usual way through the page with the game, the button is gray and does not respond to clicks, looking at the system requirements Minecraft writes to me at the top of the window : "To install the game - update the device. Minimum: DirectX 11, Recommended: Not specified, Yours: API DirectX 12, component level 12", the game was downloaded and launched before, before contacting you
I even contacted support for Xbox and Windows - because in twitter your employees sent me to Xbox and Windows support, they shook me and sent me to you, we tried to fix it - but it didn't help
everything is straight, I don't know what to do right, no one has a similar problem on the forums
Linked issues
is duplicated by 5
MCPE-106691
Get Error Code: 0x803FB005 when try to reinstall 1.16.100 after being unable to update from 1.16.40
Resolved
MCPE-107582
Cannot download 1.16.100 from Microsoft Store
Resolved
MCPE-108319
Unable to download from Microsoft Store. Error 0x803FB005
Resolved
MCPE-110504
Minecraf does not update
Resolved
MCPE-112371
This isn't really a bug, but my minecraft STILL won't update to 1.16.100. So please fix this.
Resolved
relates to 1
Attachments
Comments 22
If possible, could you please include details about your system (RAM, CPU, GPU spec).
If you like you can run dxdiag and copy the relevant information from there. (Win+R → dxdiag) - be sure to remove any personal information, just the PC specs would be useful.
i had the same issue, i deleted minecraft as a try to update to the newer version, and i couldnt download it again. Here are my pc detalis if it is necesary. I have also directx12.
same issue as above.
windows store error Code: 0x803FB005
question: checked DXdiag, is the DX features not compatible? had this running fine with 1.16.040 but after deciding to do complete reinstall of windows this issue persisted.
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System Information
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Time of this report: 11/26/2020, 10:51:05
Machine name: XXXXXXXX
Machine Id: XXXXXXXX
Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E6420
BIOS: A19 (type: UEFI)
Processor: Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz (4 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8072MB RAM
Page File: 2929MB used, 7062MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
i've attempted all mentioned in this link:
Duplicate issue MCPE-106691
For those using affected devices, run DxDiag and on the Display tab, locate the DirectX Feature levels, If you see one (or multiple) that match the below feature levels, then it is compatible with newer versions (see my picture for an example of one that shows 11_0), if you do not, then this looks like it is normal
Feature levels:
12_1 12_0 11_1 11_0
[media]This is a copy and paste from here
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, please make sure the ticket description contains the following information:
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3.Observed Results:
(Briefly describe what happens)Expected Results:
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If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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the same issue - tried to update to play on realm would not work so removed it from PC, now it will not let me install - so now can not play at all. A normal bug is when you can play the game with some minor irritations. This bug, cant install a purchased game at all. So no longer a bug but rather a fatal error.