I hope you can help us with this problem.
We have 2 Minecraft games.
Playstation 4 (bought via PlayStation store)
Microsoft 10 version (bought via Microsoft store)
We also have 2 accounts so father and son can play together
one logged in via Playstation
one logged in via Microsoft
Both games can play. Both games can go online. Both games can access server games.
However, and this is most important, we do not see friends when the Minecraft game is open. All settings are checked and set to all/everyone
When looking into Xbox Console Companion, or Xbox account we can see our friends. We can also see each other. In the game, however, the tab > friends always say 0 friends online.
Why is that?
On Microsoft, I have a Microsoft store account via email A and a Microsoft account via email B.
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Hello!
Check in your xbox account settings for the online safety configuration here
Also check internet connection if everything is correct
Thanks for getting back to me
Internet is working as we can join multiplayer games
All privacy items are set to all/everyone
On Xbox I see the friends
Inside the game I do not
Might be a Minecraft issue
Read the tips in MCPE-36190. Tell me if they help you)
Thank you Evgeny,
I checked NAT on PS4 it is 2
on PC it is all enabled.
The problem must be elsewhere.
It is quite sad to see a company like Mohjang being unable to provide a consistent cross-platform experience in this day and age
The Playstation account is marked as offline, while the account is clearly online (has internet + PS4 Plus subscription)
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, can you please add it to the affected versions (or mention it if you are not the reporter).
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
This doesn't seem to be a bug with Minecraft.