mojira.dev
MCPE-137723

Black screen when starting game on Android

The game doesn't show the initial loading screen a d it doesn't open correctly on Android

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Could you please add more details or media showcasing the issue? As it's described we are simply not able to reproduce it.
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I'm having a similar issue on Android 11 (Galaxy Note 10+). I cleared the cacheΒ and data in my storage settings and was able to open it fine.Β I then logged into my Microsoft account again with no issues.

However, when I went to change my File Storage Location to External in profile settings (so I could access previously downloaded packs) it froze again. I waited it out and it eventually switched and unfroze. This leads me to believe there is an issue with having the File Storage Location set to External instead of Application.

I exited Minecraft and tried reopening it since my files weren't appearing. It is now freezing/taking up to 5 minutes to get past the loading screen. I still don't see any of my packs on the Global Resources area.

Β 

*Edit* I had to try clearing my data again and now I can't log into my Microsoft account. It gives me an error code of "Pufferfish".

@unknown
Problem occurs on a device with Android 11?

Thank you for your report!

However, this issue has been temporarily closed as Awaiting Response.

Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?

This ticket will automatically reopen when you reply.

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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

Quick Links:
πŸ““ Issue Guidelines – πŸ’¬ Mojang Support – πŸ“§ Suggestions – πŸ“– Minecraft Wiki

FmWild57

(Unassigned)

Unconfirmed

Android

All

1.17.30.20 Beta

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