I have a survival world that whenever I enter it, it loads up for a few minutes, then the game crashes and I get a screen that says "the software was closed due to an error." When I re-open the world, it doesn't save any of the progress I made in the few minutes I was in the world; it just sets back to the same point every time. I'm able to play on any other world, however I can't play on that specific world or any copies I may make of it. This has been going on for about a week. I've tried everything, I've deleted the game off my home screen, reset my Nintendo switch, updated it to the latest version, but nothing seems to work. This world is a larger one, as it takes up around 90MB of space. I don't understand why it all of a sudden won't work!
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Hi
Would it be possible to upload copy of affected world? If it exceeds file size limit you can use OneDrive or similar file hosting service and share link.
This ticket will automatically reopen when you reply.
How would I go about uploading a copy of that world onto a file hosting service such as OneDrive from the switch? I can’t seem to figure out how to do that.
The only way to upload a world from the Switch would be to upload it to a Realm and then download it from the Realm on a PC or mobile device. Please don't purchase a realm subscription just to do that.
Is this still an issue after the 1.17.41 Hotfix?
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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I have the exact same issue but in Creative mode, also on Nintendo Switch. Happens on a specific world (34MB). Crashes with message "The software was closed because an error occured". Always happens after ~1min 30s of gameplay. No progress done during that time is saved. I have tried the following without success:
Restarted console
Updated console software
Updated game version
Checked for corrupt data
Deleted/re-downloaded the game
Also tried copying the world, but the copy gets the same error :/