[MCPE-162961] Xbox: Game does not start and says "Do you own this game?

Hello,

After the last update 1.19.3101 today the game does not start and keeps saying "do you own this game?" error(ox803f8001). Playing on Xbox X. The game has even disappeared from my owned games full library. Even though when I go to the store it shows I still own this game. I download it again, it updates then loops same issue.

I have bought this game digitally a long time ago.

I tried many things including : restarting console, hard restart console, reset console and restore to factory settings, uninstall game several times and re-installing but the problem persists. Before the update everything was fine.

I need help with this issue.

Linked issues

is duplicated by 2

MCPE-163060 Error Code: 0x803f8001 Do you own this game or app? Xbox One Resolved

MCPE-163190 Game doesn't start, Error 0x82d40003 Resolved

relates to 1

MCPE-162878 Xbox: Recent worlds are missing after update Open

Attachments

do you own this game minecraft xbox x.webp

Comments 17

[Mod] Umija5895M 2022-10-07T23:02:03Z

Since you are asking for help, you might want to visit Community Support. This bug tracker is not a technical assistance site.

Xambo 2022-10-08T00:18:04Z

Twitter Mojang Support told me to come here and try to find a solution. But I couldnt find much about this specific issue so I created a new one.

MrsC0LSanders 2022-10-08T00:41:48Z

Having this exact same issue as well, with no resolution from Mojang or from Xbox Support.

DarthThrill 2022-10-10T05:03:39Z

I'm seeing this exact same issue. I had ordered the Minecraft Master Collection back in 2019.

Xambo 2022-10-10T16:05:26Z

I found a temporary work around. The issue arises, at least in my case, if you have a family account or bought the game for a family member or a friend. After the last update the system now confuses the real owner that bought the game.

Even though I bought the game twice (2 copies and have the receipts) for me and my son. Now it only thinks my sons owns under his account. Also, even though we both show ownership in the store. But under owned games library he only has it. I dont.

So what I did is logged both our accounts (have to be both logged) into my Xbox console. Also I made this console "my home xbox" under settings. It now works for both our accounts.

7 more comments

MrsC0LSanders 2022-10-10T16:30:48Z

My husband and I have our Xboxes set as each other's home so we can game share, but are still unable to play. It won't even show up in either of our home libraries, and after it updates, it says the main game isn't installed when you go to manage games and add ons, but in the Microsoft store it shows you own the game

Xambo 2022-10-10T19:31:03Z

Have you tried logging in both accounts in one console?

if that doesn't help then i guess it is worse in your case as neither of you have it as owned in library.

i still believe the problem has to do with family accounts.

Not sure how many people have the same issue. Since we cant even buy the game again (even though we already bought it) because the store says already owned, the only solution is for mojang or xbox to refund the purchase therefore not owning in it. Then purchase it again from store to reset the ownership rights, or by giving us a voucher. This could solve our problem individually .

Bigjason1977 2022-10-10T21:30:05Z

Additional troubleshooting I’ve tried but problem persists:

switching connection from wired to wifi.
changing ip address.
logging out and logging back in.
testing every bit of network.

MrsC0LSanders 2022-10-11T18:27:43Z

I talked to Xbox today. They said it is a license issue on Mojang side. They said they have seen this a lot lately and to fix it you have to contact Mojang with your transaction number and request an escalation to get them to reset your license permissions and that once done, it will work properly. They said this has been a successful fix for multiple people. Husband and I contacted Mojang, got a generic response, requested an escalation again and am waiting on a response once again. Will update here if this works.

MrsC0LSanders 2022-10-12T21:54:59Z

I HAVE A FIX!!!!
You need to request a call from Xbox support (game issues, game crashes, select phone call).
Tell them your order number and have them verify the order number you see is what they also see (mine was different on their side). Then ask them to complete troubleshooting steps on THEIR side.
Once THEY complete their troubleshooting steps, turn your Xbox off and unplug for 1 minute. This will fix the issue completely.
I was told the main issue was that the order numbers de-synced and so they were not showing up properly as being connected to my account.

SAM197706 2022-10-15T10:37:22Z

Same for me, started on October, 14, a few days after last game update
It returns 0x82d40003, different code, but same issue
So far nothing consistent from MS or XBox support

SAM197706 2022-10-15T12:27:52Z

Even better now 😞

Following the MS support I've removed my account from the console, restored the console to factory settings, and removed the game because it was somehow corrupted in their view.
Now I can't download it again, because it is not available in MS store as stand-alone product...

SAM197706 2022-10-15T13:53:20Z

Now I'm having ox803f8001 error code, like everyone else...

DarthThrill 2022-10-15T22:01:55Z

My problem with getting error code 0x803f800e "Looks like you need to renew your Xbox Game Pass" has gone away and we've been able to start Minecraft without issue. Looks like MS or Mojang fixed something on their end.

DarthThrill 2022-10-15T22:06:07Z

Hi SAM197706, I was unable to find the Minecraft Master Collection in the store, which was the version I bought. I too had uninstalled Minecraft and couldn't find that collection in the store. I found the order in my list of orders on my Microsoft account and from there I was able to go the Minecraft Master Collection store page and initiate an install to my XBox. This might work for you if you haven't found a way to reinstall Minecraft.

SAM197706 2022-10-16T05:18:08Z

@unknown , thanks for update! 🙂
With the help from several MS support agents, I was able to reinstall the game - for that they "refunded" my previous order and reinstated the game on my account manually. And then I start getting ox803f8001 instead of 0x82d40003, like everyone else here. They assured me that they will work this through and come back to me - they have all the information they need to resolve. It was yesterday, waiting ever since.
And if you are saying the error is gone, I'm going to check right away - who knows, maybe it will start now without an error 🙂

Update: checked, the error is still there, no luck for me yet 😞

[Mojang] Mega_Spud (Jay) 2022-10-20T15:38:27Z

For anyone still experiencing this issue it would be helpful if you could also send a message to Mojang Support.

Please choose Technical Support as the category, and Game Crashes as the subject. In the form, please include:

This bug ticket reference: MCPE-162961 (Please copy and paste this exactly, without it we may not be able to track and fix the issue)
Your Gamertag
A screenshot of your profile screen (Go to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there)

(Please do not share this information here at the bug tracker.)