I bought this game today and after 2 hours I’m having issues with it.Why can’t I play with my WiFi on? it only shows white screen , playing while WiFi is off has no issue but with the WiFi on I can’t play. I’m so disappointed right now and “also I’m playing on IPad 2017 it’s not in the device section” I’m substituting IPad Air 2 but device is “IPad 2017”
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Hi I have the same issue adn thanks to you my son is able play the game. However, I think that the reason for this problem is iOS 12. The game was working without any issues on iOS 11.4 even with WiFi On.
Please let me know whether you have not upgraded the iOS like I did?
Thanks
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I upgraded from iOS 11.1 to 12.1.1 which I thought its gonna fix the problem
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Hi, thanks for your response. We had iOS 11.4 and it seemed to be working fine till the iOS upgrade. Definitely iOS 12.1 or 12.1.1 is causing the issue.
I hope that somebody from Mojang is going to response during the working hours.
BTW we have iPad 2018 but it is definitely not the HW issue...
Thanks
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Hi Mojang, are you going to respond to all those Unconfirmed and Unresolved issues?
We all paid for the game and now can't play it partially or at all!
Thanks and Merry Christmas
😞
[Mojang] Mega_Spud (Jay)
Do you usually sign into an Xbox live account when you play? If so, are you able to sign out of the account and play, or choose another XBL account?
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Hi, thanks for your reply. We do not use the XBL at all. Since upgrade to iOS 12.1 or 12.1.1 the game does not work (the white screen appears). As per Stephen's findings when you turn WiFi off the game works normally.
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Hey Mojang, are you going to do something about this problem?! :flag_on:
In the meantime you have not done anything I found that this issue is probably related to the iPad 2018 only because a friend of mine has older iPad with the same iOS version (12.1.1) and same version of Minecraft (1.8.0) and on his iPad it works fine. I would like to stress out that the problem is related only to the Minecraft!!! All other apps and games works like a charm...
I have done some more testing and found out that when I connect to the internet via Bluetooth hotspot it is possible to start the Minecraft as well as browse the store but it is limited. The game works slow and sometimes it reports that there is no internet connection...
Thanks for your help in advance.
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!!! Problem Solved !!!
It is unbelievable but the reason for freezing of Minecraft on my iPad 2018 is WiFi router. To be precise the reason is this specific combination of SW and HW. In other words Minecraft and only Minecraft is freezing on iPad and only on my home WiFi. I have WiFi router from our local cable TV provider.
All other applications and games work on iPad and on my home WiFi like a charm... And of course when I install Minecraft on my Android phone or Windows PC it works on my home WiFi without any problems as well.
So, this was the story. And as always the best helping hand you will find at the end of your own arm, if you know what I mean... 😃
If anybody is interested what HW and SW I am using I can put here the detailed specification. Let me now...
[Mojang] Mega_Spud (Jay)
Thank you for your report!
However, this issue has been closed as Cannot Reproduce.
We were unable to reproduce the problem you are describing in the latest version.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki