My child has Fire HD 8 (7th gen). When she is using it IN KIDS MODE, any purchases she has made (while in kids mode) are forgotten, including 'free' purchases. In-app-purchases while in kids mode is something you have to explicitly enable, so not a common use case, but seems like quite a few people are having the same issue:
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I have had this problem in the past. I did get Xbox Live accounts for my children as it's pretty much mandatory now for playing Minecraft on Kindle (or anything except on Java edition I think). The children use child accounts on their Fire 10 HDs.
Their in app purchases (all approved and paid for by me from my parent account which is an Amazon account). Their Xbox Live accounts are part of a Microsoft Family account where I'm also the parent account (so complicated!).
Today I am getting an issue which may be related. I buy Minecoins on Minecraft Marketplace. There is no advertised way to buy them with Amazon coins but when I attempt to buy Minecoins on their Kindles under their child accounts I am prompted to sign in as the parent account and pay in Amazon Coins.
The problem is that the Amazon coins are deducted but the Minecoins are not credited. They're not credited to the child account or to my parent account. This is the same whether I buy Minecoins directly (+ button next to the Minecoin counter) or buy them indirectly by buying an add on. The add on doesn't appear on my parent Minecraft account either, just like the Minecoins don't.
From the Amazon App store phone app I can confirm the Amazon coins were deducted but it doesn't show me the transaction history. Probably I need the desktop website to see transactions.)
If I open any new Minecoin transaction in Minecraft Marketplace it tells me there's an in progress purchase that hasn't completed and prompts me to compete it now. Or (perhaps crucially) it prompts the child to complete it - it doesn't ask for the parent account credentials. This repeatedly fails, saying "unable to connect to the app store". Unclear if these means the Minecraft Marketplace, the Amazon App Store, or maybe even Xbox Live.
This may be a different issue in which case I apologize. Has anyone seen this issue?
Might be a "Block Friday" or Black Friday issue?
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Same problem here. Purchased a texture pack on Kids Kindle Fire 7 through my son's Kindle FreeTime account. Used once. When he returned later and woke the tablet up to play again the purchase was gone, as if never had been made. Amazon, however, did charge the $3.99 + tax to my account.