SpikeZarkSpike

I had this issue today (24 Sep 2022). I don't have any external storage. It was possibly associated to updates requiring us to log in with our Microsoft accounts. However just logging in with our Microsoft accounts did not fix the problem.

What did fix the problem was uninstalling Minecraft from the PS4 and reinstalling it, then logging in with Microsoft accounts. This fixed (or worked around) the issue.

Still being affected by this. PS4. 14 March 2021. All my kids custom content and purchased content is gone. Come on Microsoft. Stop stealing from kids.

In terms of OS and models of Mac affected, it's going to affect all MacOSes other than truly ancient ones, and also certain Linux distros, because the root cause is the OS preferring IPv6 by default.

This is so easy to fix, the Minecraft launcher just needs to specify the Java option to force IPv4. Since LAN games only ever work over IPv4 (now and for the foreseeable future) I don't see any downside to just implementing this immediately. Certainly for the Mac launcher and probably across-the-board for all platforms would be totally fine.

No it's not caused by a 'weak' connection. It's independent of connection quality. And if indicates a specific negative acknowledgement about configuration problems at the server side. It arises because I'd some combination of incompatible configurations, probably across multiple systems (eg XBox Live + Mojang). It ought to work, but doesn't, due to bugs in the interoperability of different systems involved in the long chain between the end user and the game registration servers.

Are you seeing it in that snapshot? Odd since it's been marked resolved for years.

To verify, create a superflat desert and fly around looking for igloos.

In fact the scope of this is any Mac acting as a client. Even two Macs can't play with each other without the workaround to prefer IPv4 being set on all clients.

Still an issue on Java Edition 1.15.2 on Mac clients.

As this is easily fixed in the post.info why hasn't Mojang fixed it in the installer? It's beyond the technical ability of many users but trivial for the developer to fix.

Jay have you read the report? The money is actually being deducted. It is a delivery problem not a billing problem. On what basis do you say it "may" be an account problem? What's the bar for me to repeatedly be charged money, and not get any DLC for my money, before you will look at this as a technical problem of content delivery?

Thanks Steve. Sounds very similar.

Have you tried purchasing the add on with your own adult/parent account? I tried that, as a test, and it also failed, with the same symptoms.

Steve are you purchasing with, or for, a child account? Or for an adult account? Presumably you have to use an Xbox Live gamertag and a Microsoft Account with your iPhone 4S? Can you say what IOS version you have on your iPhone? Thanks.

The only workaround I have found is:

• Buy an online product code for the Minecoins from a 3rd party

• Log in to the child's Microsoft account to redeem the 25-character product key.

• Minecoins appear in the child's Minecraft Marketplace balance shortly after next signing in to Minecraft.

Result:

[Text Box Label] Something Went Wrong
[Text Box Text] We were unable to connect to the app store. Try signing in to the app store or checking your Internet connection.
[Button Label] Close

Of course I was signed into the app store immediately prior to this action since is shows my Minecoins balance, shows my app store Inventory of Owned add ons, etc.

The message on next attempting a Minecraft Marketplace purchase is:

[Text Box Label] Incomplete Minecoin Purchase
[Text Box Text] It looks like we didn't finish things last time. Let's complete your purchase now.
[Button Label] OK

Further information -

This happens even as the parent, i.e. a full Kindle administrator account who is also the Amazon account holder. So while it might be related to Fire for Kids Profiles, if it is, it applies to adult profiles equally as to child profiles, with identical behaviour.

The specifics in all cases are that the dialogue box "purchase in progress ... this shouldn't take long" (or similar wording) appears to stutter - disappears, comes back, then disappears again, seeming to crash with no final status (success, failure, or whatever) being reported.

I can't confirm that Free add-ons download and install fine under the child account. So it's something to do with the integration between Minecoins and Amazon App Store / Amazon Coins.

I can confirm I have Amazon email confirmation confirming the purchases and the amount of Amazon Coins deducted.

The purchases are itemised as

Minecraft Store Item 1 (=160 Minecoins) x 2
Minecraft Store Item 20 (=3200 Minecoins + bonus bundle)

Item 1 is not available to buy directly but was bought as part of buying a low price add-on that costs 160 Minecoins.

I can reproduce this issue on the current version of Minecraft.

In your attempt to reproduce did you use an Amazon Family child account and parent account? This is critical to reproduce. A Microsoft Family child and parent account may also be critical to reproduce.

There are a lot of reports on this JIRA that have been closed as duplicates of this issue, which in turn has been closed as Can't Reproduce.

I have had this problem in the past. I did get Xbox Live accounts for my children as it's pretty much mandatory now for playing Minecraft on Kindle (or anything except on Java edition I think). The children use child accounts on their Fire 10 HDs.

Their in app purchases (all approved and paid for by me from my parent account which is an Amazon account). Their Xbox Live accounts are part of a Microsoft Family account where I'm also the parent account (so complicated!).

Today I am getting an issue which may be related. I buy Minecoins on Minecraft Marketplace. There is no advertised way to buy them with Amazon coins but when I attempt to buy Minecoins on their Kindles under their child accounts I am prompted to sign in as the parent account and pay in Amazon Coins.

The problem is that the Amazon coins are deducted but the Minecoins are not credited. They're not credited to the child account or to my parent account. This is the same whether I buy Minecoins directly (+ button next to the Minecoin counter) or buy them indirectly by buying an add on. The add on doesn't appear on my parent Minecraft account either, just like the Minecoins don't.

From the Amazon App store phone app I can confirm the Amazon coins were deducted but it doesn't show me the transaction history. Probably I need the desktop website to see transactions.)

If I open any new Minecoin transaction in Minecraft Marketplace it tells me there's an in progress purchase that hasn't completed and prompts me to compete it now. Or (perhaps crucially) it prompts the child to complete it - it doesn't ask for the parent account credentials. This repeatedly fails, saying "unable to connect to the app store". Unclear if these means the Minecraft Marketplace, the Amazon App Store, or maybe even Xbox Live.

This may be a different issue in which case I apologize. Has anyone seen this issue?

Might be a "Block Friday" or Black Friday issue?

Moderator, could you please change the subject and affected scope, since it's clear from the comments that multiple platforms are affected other than Xbox, and also the error message itself may have changed since this bug was first filed? Thank.

Also we see this message citing Realms on the Realms screen and in relation to LAN games and Multiplayer games in the Settings screen. The statements are identical apart from "on Realms".

Prior to this when starting the game, obviously it attempts authentication to the Microsoft auth servers. That times out and it does proceed from that. We then get to the normal menus to open saved games, connect to games etc. That's where these problems are then encountered.

I would speculate this affects all Bedrock edition (MCPE) platforms, whenever there is an internet connectivity problem?