I tried to buy minecoins today on my one child's iPad, I have tried it many different ways, and always get the error, "Sorry, we were unable to complete your purchase. Maybe check your internet connection?"
This iPad is still able to do other things that require internet, including joining a Minecraft Realm.
On a different child's iPad, I WAS able to buy minecoins today (and never saw this error). The failing iPad failed both before and after this successful purchase. Both iPads are the same model (iPad mini 4), running the same versions of iOS and Minecraft.
Related issues
is duplicated by
MCPE-45153
I play minecraft Xbox (not Xbox one edition) and when I try to load up the shop it says your purchase could not be complete maybe check your internet and my internet is fine I Checked it and is says your internet is doing good and I unlinked my mobile a
MCPE-45561
Minecoin purchase says no internet connection
MCPE-50138
TNT ++ by Spark squared has charged me for coins, then the price of the map and then wont download. Blames my internet, which is fine
relates to
Comments
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Thank you for your report! However, we are unable to help with technical difficulties. If you have a billing/payment issue I recommend going to https://help.mojang.com for help. Hope that helps you, have a great day! 🙂
[Mojang] Mega_Spud (Jay)
Is this still an issue in 1.12.0?
[Mojang] Mega_Spud (Jay)
Thank you for your report!
However, as this may be an issue with your account or billing, you will need to contact Mojang Customer Support directly, as we cannot assist with account related issues here at the bug tracker. Thank you for your patience and understanding.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
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Hi, I just wondered if you resolved this - have been trying to sort the same issue for 3 days and getting nowhere. Reluctantly changed his age to 9 to try that but no change, added cash to his family account but no difference. hoping you might be able to advise how you fixed this error?
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I am struggling with this and there is no help on mojang - what can I do!?
One more thing in case it's relevant: I have bought minecoins successfully for this child's account in the past. And the account where it succeeded belongs to a 9-year-old; the failing account belongs to a 7-year-old.