mojira.dev
MCPE-52449

Unable to purchase Minecoins or extend Realm

After trying to buy Minecoins I get the error message: "We're unable to connect to Market place. Maybe check your internet connection?". When I try to extend my realm the level of subscription options and price doesn't appear. If I try to press the Extend for button it gives the error message: "Product not available for purchase. Please try again later."

I've made sure this is not a problem with my internet and gone through all the steps to update my NAT type as I thought this might have been the issue.

I have also uninstalled and reinstalled Minecraft and Microsoft Store as well as signing out and back in on Store and Xbox live to confirm they are using the same accounts.

I would really like a fix for this but even just an alternate way for me to extend my realm would be great.

Comments 3

This is a bug reporting site, if you have payment issues head over toΒ https://help.mojang.com/

Thank you for your report!

However, as this may be an issue with your account or billing, you will need to contact Mojang Customer Support directly, as we cannot assist with account related issues here at the bug tracker. Thank you for your patience and understanding.

Quick Links:
πŸ““ Issue Guidelines – πŸ’¬ Mojang Support – πŸ“§ Suggestions – πŸ“– Minecraft Wiki

Adam Lock

(Unassigned)

Unconfirmed

Windows

Windows 10 Education

1.12.1

Retrieved