Logged in to Minecraft Bedrock on my Xbox One and it has completely erased my custom skin that I created through the character creator, and replaced it with the default Alex skin. Thinking it may be some sort of network snafu, I loaded up Minecraft Earth on my mobile device, and sure enough my custom skin is completely gone. I went into the character creator again in both places, and it appears to have been completely overwritten on the server somehow, without my permission or intervention.
Would appreciate both fixing the skin back to where it was this morning, as well as addressing whatever bug is going on at your end that overwrote it in the first place.
My Microsoft account is eSonOfAnder. This was working until about ten minutes prior to my submitting this ticket.
Comments
migrated
GoldenHelmet
Duplicate of MCPE-53398.
migrated
No, it is not. I am not creating or saving a skin on the Xbox One, because there are currently bugs that do not allow you to make some choices in that version of the creator. This is a skin that I am making either through MCPE or MCE on Android, and then the Xbox One randomly replaces it with one of the two default skins. At no point in the process here is any device losing internet connection even briefly. This skin replacement issue is ONLY happening when connecting in on the Xbox One, which it then saves to the Microsoft account (proving it has internet connection just fine), after which the other devices pull down the replaced skin.
I have been very explicit here in my description of the scenario, which does not match what you are calling a duplicate. Don't do that.
[Mojang] Mega_Spud (Jay)
Thank you for your report!
However, this issue has been temporarily resolved as Awaiting Response
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[Mojang] Mega_Spud (Jay)
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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Just happened again, but this time it was replaced with the default Steve skin. This is getting more than a little tiresome. What is the point of having a character creator if you are just going to keep overwriting what people have made with one of the two default skins?