I've tried to play Minecraft but it won't let me past the loading screen and o can't get to the title screen. I've tried to delete the game and restart it but nothing is working
Attachments
Comments 6
We are having the same problem - only on wireless though. When I try to join from my device using data, just fine. However we know our modem is working perfectly (even called the provider to do a health check and it's 100%). Very odd - my kids have no data access and can only access via wireless on their devices and so they can't get on. Hope this is solved soon.
There was an outage earlier today on XBOX live (https://beta.support.xbox.com/xbox-live-status) which I guess was causing this issue. I see multiple tickets today with this same problem.
I found a way to get back into the game on my iPad Pro which I hope helps others. It involves deleting a couple of files on the iPad with the help of iTunes:
1) For good measure, make sure Minecraft is not running in the background (close it completely).
2) Connect the iPad to your Computer and open it on iTunes (small device icon close to the top left)
3) Go to File Sharing. Find Minecraft.
4) Just to be cautious, select all folders and files ("games", "internal", "prodConfig.ppcrl", and "XBLStoage.json"), then scroll down and click on SAVE. This will allow you to make a backup copy on your computer. the "games" folde has your worlds and the "internal" folder has skins and packs.
5) Now select ONLY the files called "prodConfig.ppcrl" and "XBLStoage.json", click your DELETE key and delete them. (Don't worry–the app will regenerate these files later and you backed them up just in case.)
*Note: previous threads already shared the solution of deleting "XBLStoage.json". This worked for me in the past when I had made an update to my child's Microsoft account. Today, however, this alone did not work. I had to also delete "prodConfig.ppcrl" and follow the next step.*
6) Next, go to SETTINGS on the iPad and turn on Airplane mode.
*Note: There are open related bugs (such as MCPE-33316) where iPads freeze on startup if Wifi/Cell is off. For me today, deleting "prodConfig.ppcrl"helped me circumvent this problem.*
7) Now open the Minecraft app. Hit ok (to ignore) any iPad messages about turning on Wifi. It should load and no longer be signed into Microsoft. It will give some error warnings about resources failing to load profiles but you can ignore them.
DO NOT ATTEMPT TO LOG INTO YOUR MICROSOFT ACCOUNT JUST YET. It will freeze and you will need to restart the entire process above. Even though the XBox Live Outage has been reported as resolved, my iPad game is freezing if I try to log back in. Perhaps something else must be fixed on XBOX or Mojang's side for the logins to work again. Xbox status can be found here: https://beta.support.xbox.com/xbox-live-status.
8) You can turn off Airplane mode on the iPad if you like.
You should now be able to play the game locally (not logged into Microsoft). If you have not disconnected the iPad from iTunes you will see that the "prodConfig.ppcrl" is automatically recreated once the game loads. The file "XBLStoage.json" will automatically be created once you attempt to log back into Microsoft.
I hope this helps others! If anyone finds out more please share.
It's a known issue and they are working on it: https://twitter.com/MojangStatus/status/1218612836521455621
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
I'm having the same issue. I was playing with my daughter yesterday on my iPad 6 and it started freezing up on both of us (respawning without ANYTHING in our inventory). This morning it just freezes at the load screen. Note: I've worked in IT 28+ years, 11 in education rolling out thousands of iPads. Never had an issue with apps freezing like this. Even playing over a LAN it almost seems like a connectivity issue. I've turned off WiFi... Hmmm...
Only apps associated with Facebook.