We have an active realm with an average 5 people connected at a time. World is less then 500MB, and less then 2 weeks old. We have been having multiple disconnects per day since the aquatic update. We've logged the times and noticed it happens exactly the same time the realm does the automatic backup. It also seems to occasionally happen at the exact time someone exits the world, even when exited properly, but this also lines up with a backup. In a 12 hour period we had 9 logged disconnects each corresponded to the backup times shown in the attachment.
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I've noticed this has been happening to my Realm as well. It also seems to happen more frequently the more people are on. But, yes. It seems to disconnect us every 20-40 minutes or so. I do not know if this has to do with backups, but it seems likely. I've noticed that about 5 minutes or so, after a backup is issued, the realm disconnects all players. Would be nice to have this fixed, or, to allow us to set/turn off backups. (Though I do like my backups.) Also: some sort of compensation for all the Realm players who paid for this service, would be nice. Perhaps some extended time for all the problems Realms has been having?
Hello! The way Realms work, is that we take a backup everytime the server stops, including crashes. So this means that the backups might be an effect, and not the cause.
Crashes can have multiple causes, so please contact support (https://help.mojang.com/customer/portal/emails/new ) , so that we can have a look at your realm specifically.
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