[REALMS-1470] Can't join realm because the account you are signed into is already playing this world on a different device.

I was playing yesterday on my friends realm with account name 'FreeSomeMouse' .

Just then my game glitched and i came out to my homescreen .

I tried to relaunch the game and then it got stuckked on building terrain of the realm .

Then i restarted the app and it got stuckked on the same screen .

I uninstalled and then reinstalled the minecraft and then it says "can't join realm because the account you are signed into is already playing this world on a different device"

Then i asked my friends to see me and i was showing online like afk .

Please someone fix this.

Linked issues

is duplicated by 3

REALMS-1426 Error Message--currently playing on a different device Resolved

REALMS-1469 My friend can't join any world Resolved

REALMS-1483 Cannot join realm because the character is already there Resolved

Attachments

Comments 12

[Mojang] Mega_Spud (Jay) 2018-12-27T16:09:51Z

Moved to the Realms section. Please contact Mojang Customer Support directly if you need specific help or support regarding your Realm.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Alexander Torstling 2019-01-02T12:11:59Z

We're investigating. There is a timeout of 10s which should prevent ghost users from locking you out. In this case it seems as if this has failed. As a workaround, the owner can close and re-open the realm. This resets the user list.

Come to think of it, did you verify that you didn't have the old app running in the background still?

Alexander Torstling 2019-01-03T12:20:49Z

We couldn't reproduce. Please contact the support as Mega_Spud suggest so we can get more info on this specific case.

Empix Whyte 2019-01-09T00:41:22Z

This happened to me twice.

Loading the realm I closed the minecraft (because it was taking too long), so my character entered without me playing and consequently when trying to enter the realm appears a warning saying that I am already playing (warning.jpeg).

I'm using minecraft windows 10 edition version 1.8

restarting the realms works because it forces the output of my character.

(sorry my english, i'm brazilian)

Alexander Torstling 2019-01-14T09:36:13Z

Our testers couldn't reproduce this bug with exploratory testing. So if you can reproduce this, please write here what the repro steps are.

2 more comments

Empix Whyte 2019-01-19T08:04:10Z

Briana ask the owner to restart the realm

Aleksandra Zajac 2019-02-25T13:24:55Z

Anyone experiencing this issue in current version?

Andrew Meyers 2019-06-08T03:32:48Z

Bug still happening. Friend tried to join realm, took ages on loading screen, they text the game and while I was in game I saw a msg that said they joined. Friend was indeed logged out at this point. Ghost player now not letting friend join. Since then I have now kicked friend and closed realm. Hoping in 10-20min (from what I’ve heard) will be able to join again.

[Mojang] Mega_Spud (Jay) 2020-03-20T11:36:37Z

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Everett Breezewood 2020-03-26T14:31:23Z

I have encountered the same issue. Bedrock edition, March 2020. It is a server with friends. I do not know of any other friends that are logged on now.