I own a realm with my friends. Two of them are Nintendo Switch players. Every once in a while there whole inventory just disappears. They don't die or anything. It's just, gone. When I use a back up to get the items back, the other friends who've made progress in the realm, lose their progress too, causing them to get frustrated. Please fix this bug so I don't have to keep using back ups.
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[Mod] Umija5895M
[Mojang] Mega_Spud (Jay)
We are still looking into the issue with player data changing or being lost at MCPE-55815.
If the issue is still occurring for you in the latest version (currently 1.16.1) please could you add any steps to reproduce the issue at MCPE-55815.
Also, if you have a copy of the world save available, you might like to share a copy of it for investigation.
On Windows 10 you can use the Export world feature.
On Android or iOS you need to use a file explorer to navigate to Device storage > games > com.mojang > minecraftWorlds
On Xbox or Switch the only way is to upload it to a Realm, and then download the world on Windows 10 or Android/iOS. (Please do not purchase a Realms subscription just to provide a world to us - but if you have a Realm already this may be a viable option if you wish to do so.)
If the world is larger than 10MB you can upload the world to OneDrive or a similar file sharing site, and then share the link in a comment at the main bug ticket at MCPE-55815.
Thank you for your help, and for your patience while we look into this bug.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
migrated
Thank you for your report!
We're tracking this issue under REALMS-1073 so I've requested this report be resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Please don't forget to use the search feature before submitting a bug to see if it has already been reported. The less time we spend linking duplicates means more time testing and confirming the bugs.
Quick Links:
📓 Issue Guidelines – 💬 Community Support Discord – 📧 Mojang Customer Support – 📖 Game Wiki