mojira.dev
WEB-4761

Feedback site creates a new profile upon login, instead of using existing one

Some people log in to find their account is a new profile with their Real name instead of their real account with Gamertag.

I don’t really know what’s causing it, but when searching for help on the community support discord (I’d already asked Microsoft, Xbox, Minecraft help to no success), I noted that another person was having an issue with it, community support stated to that person that is was not related to Minecraft and could therefore not help.

I’m thinking if this is affecting at least two (possibly more) then this is a bug of some sort with the feedback site (regular Minecraft.net is fine though), I hope it qualifies here, I’m sorry if it’s not the kind of bugs you are looking for but I couldn’t find and resources for the feedback website related to this issue.

P.S: I don’t know the version of the feedback website so I’ve had to use a random version of Minecraft to get this serious issue across, apologies.

Linked issues

Comments 26

Any news on this? My sister just made an account and it doesn't have her gamertag. Can we have an update on what might be going on? Do we have to prove who we are because that's messed up since the real account has our in game names.

@Wolff

I don’t think this issue will last particularly long as the feedback site is an important part of the minecraft community, I think its just a case of being patient. Theres most likely a list they’re working down and they’ll get to it eventually.

I wouldn’t hold my breath on a feedback site bug being fixed. I haven’t even been able to sign in in years due to this bug: WEB-4529. If they are making their way down a list, it’s either slowly or a very long list or both. This at least has an assignee though, so that’s good. It does suck though because Minecraft is a game where community feedback is quite important and seems to be wanted by the devs.

Yo guys, my friend just received an email that Minecraft Support can't help her with this problem! What the heck is going on?? I wish I could give more info to help but it seems like they don't want to help us!!

You’ve heard back from support!? I’ve reached out to them several times over the past few years regarding the issue I linked earlier (WEB-4529) and never heard back! That’s got to mean that the linked bug is something to do with their system and our emails right? I’m not sure if that makes the issue better or worse.

16 more comments

This happened shortly after WEB-4529, and WEB-4846 happened after this.

The reverse also seems to be an issue too as I normally logged in with my Microsoft account, but after linking a Xbox profile when I log in it's a new, empty account with my Gamertag instead of my real name.

This appears to be working correctly

I had this problem quite a while back, but it fixed itself after a day or two. Things were normal again up until about a couple of weeks ago when it started displaying my real name again. Slightly irritated, I waited for the problem to resolve itself like last time, but it has not so far. I ended up having a long conversation via email (including screenshots) with the Minecraft help desk, and they finally just told me to check out this bug tracker site and upvote/watch any similar issues.😞

Now, I don't want to make any posts or comments under my real name because, if the issue does get fixed and reverts back to my regular gamertag account, any posts or comments connected to my real name will be left floating around, and I won't be able to regain any control over them.

With respect to my last post in this thread...

I tried logging back in this week, and now everything is back to normal. Very weird, but I'm glad it's been fixed.

Qui Tom Jinn

(Unassigned)

feedback.minecraft.net

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