[WEB-7272] Trying to access the game or log into the website gives a variety of errors

Note

Please DO NOT comment saying 'me too' or 'I have this issue'. Please only comment providing more information or new details about the outage.

Please see https://x.com/MojangStatus/status/1808210690802340118

According to xbox the issue has now been identified: https://support.xbox.com/en-GB/xbox-live-status

There appears to be a current outage when trying to access the game or website which can result in the following errors:

Eroded Badlands
Drowned
Cauldron
Launcher asking the user to authenticate again
Windows error code 0x80040005

Linked issues

is duplicated by 21

BDS-19431 I can not log in. Resolved

BDS-19432 Cant sign in on Samsung galaxy tab says error code: drowned Resolved

BDS-19433 Bug of changing my skin, and logging back into Microsoft, also the market place keeps saying error... Resolved

MC-274089 Minecraft Launcher fails to start game, no help available Resolved

MC-274093 Невозможно зайти на аккаунт пишет ошибку Resolved

16 more links

Attachments

Comments 16

pyrex 2024-07-02T18:55:27Z

me too

[Mojang] Mega_Spud (Jay) 2024-07-02T18:56:19Z

Issues such as this are often due to a temporary service outage. For more updates on the issue you might like to keep an eye on the Mojang Status handle updates:

https://twitter.com/MojangStatus/status/1808210690802340118

IllagerCaptain 2024-07-02T18:57:16Z

When attempting to log in, while it may appear you're on the same login page at Minecraft.net, in actuality the following query string is added:

?error=InternalServerError&error_description=Some%2bexception%2bhappened#state=login

When clicking login again, it adds the same query string again. In the query string you can see an error description, but it's quite vague. Additionally, sisu.xboxlive.com returns 503.

pyrex 2024-07-02T19:10:17Z

Hi, any ETA?

[MOD] Greymagic27 2024-07-02T19:10:53Z

Hi @unknown. There's no ETA I'm aware of but keep watching this bug report as I'll update it with the latest information.

6 more comments

J.J. Berkhout 2024-07-02T19:15:36Z

Mojang Status page, which only mentions Xbox Live. However, I run Minecraft on Linux Mint 20.3. The launcher on startup immediately shows a page with my account name marked with an 'x'. When I try to log in with my Microsoft account it shows a login page. After entering my account name and password it shows an error page starting with "Eroded badlands". This behavior started some time after 2nd July 2024 17:00 CEST.

tryashtar 2024-07-02T19:31:32Z

The error message for Eroded Badlands says

A file that the Windows Product Activation (WPA) requires is damaged or missing. Please reboot, verify system permissions, and make sure your operating system is up-to-date.

If this is caused by an outage, this message is inaccurate and misleading. It should say, as is said here, that there is a temporary service outage.

Additionally, the two links in the popup redirect to 404 pages. That should be fixed as well.

Lastly, a service outage should not affect the ability to play offline, so that should be fixed too.

KokoDaBest 2024-07-02T19:32:35Z

Logging in on aka.ms/remoteconnect says it was unable to connect to sisu.xboxlive.com.
In-game I get the drowned error code.

itsteddy 2024-07-02T20:47:46Z

Got drowned error. When I click “More Info” or whatever that button is, it leads to a blank page comparable to “about:blank”

BTW I’m on Bedrock

TheMightyDark 2024-07-02T21:41:58Z

The priory may have to be blocker status, because many people can’t play Minecraft: Java Edition right now.

fakemario1 2024-07-02T21:52:04Z

currently if you own bedrock edition you can still play the bedrock edition because it doesn't have to run from the launcher

itsteddy 2024-07-02T22:33:42Z

Yeah, but you can’t run multiplayer, realms, or other account-related things.

Penguin1234 2024-07-03T00:18:30Z

It is working for me now!!!

[MOD] Greymagic27 2024-07-03T08:12:35Z

https://x.com/MojangStatus/status/1808288347921563689

favio__ 2024-07-19T00:48:07Z

How come this is marked as solved if the error is still being displayed and the mojang status x account does not show any error?

[MOD] Greymagic27 2024-07-19T08:34:58Z

This is relating to another, old, outage. Please see WEB-7316 instead