mojira.dev

Jason Edward Harris

Assigned

No issues.

Reported

No issues.

Comments

Or, at the very least, a notice that the game is no longer supported on Chromebooks.  Or just something officially from Mojang stating that this game is no longer supported.  To simply cut the product out entirely with no explanation is a bit upsetting.

This is still an issue on Chromebooks.  My Acer R13 had this game installed, worked fine.  Now it doesn't launch, and it does not appear in the Play store.

This was first reported a quarter of a year ago, and there is no activity on this ticket, with customers unable to enjoy the product that was purchased.  Will this issue be looked into at any point?  I'd be a bit less incensed if there were at least some level of activity by development on this task, but it appears to just be crickets.

Why is this marked as "Resolved"? It's just partially fixed with a known workaround (logging out, then back in).

Thanks to everyone (reporters, support, devs) for the work done so far.

If reinstalling the game and signing in still does not work, then you may have an issue with your account or billing, you will need to contact Mojang Customer Support directly, or the store where you made the purchase originally.

The "store" where the purchase was originally made was from within the iOS MCPE application. Whom do you exactly expect me to complain to? And will this be a regular occurrence with each MCPE update? Usually, when something is purchased, it stays purchased and I don't have to keep "phoning home" to report such things.

Nope, this does not work. Soooo... since I have a few angry kids around the house, who can I yell at to get this fixed? Or at the very least, how do I get my $$$ back? For the record, the account in question is an iOS device with an XBOX linked account. All other purchases work fine, other than the Roman Mash-up.

The Roman Mash-Up in our house became "locked" again 2-3 days ago. It was fine until that time.

Until this is fixed, our house won't be purchasing any more of these, because I'm not purchasing something that will work for 3 months, then fail forever.